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Article on AI implementation in work flows

Article on AI implementation in work flows

Article on AI implementation in work flows

The following is a neat (free) article on how AI is being used in call centers and some of the struggles.

Undoubtedly, we'll be seeing some of this in engineering, if it's not already there in some instances.

One of my first thoughts is that engineers have two or three decades of using software to help in design and we're used to over-riding what it tells us to do. However, this could take the over-reliance on software to another level for engineers with marginal levels of conscientiousness. We've all seen folks take whatever the software says as gospel.


RE: Article on AI implementation in work flows

My experiment with ChatGTP didn't leave me with any great sense that my career was in danger. Asked to simulate an elastic ball bouncing on the ground led to some very poor scripts, which I could correct BECAUSE I knew the answer. But yes, anybody whose job can be reduced to stringing together phrases that other people have used on roughly the same subject is in danger.


Greg Locock

New here? Try reading these, they might help FAQ731-376: Eng-Tips.com Forum Policies http://eng-tips.com/market.cfm?

RE: Article on AI implementation in work flows

Right. I don't think structural engineers are in immediate danger. I asked ChatGPT for the weight of a 10 ft long southern pine 2x10, seasoned and dressed, and the answer was off by 50%. It even had a calculation.

I also asked it for the tensile strength of a specific steel and it gave the yield stress. Google gave the correct answer and added a note about the search taking 0.45 seconds. Ha.

Still, AI is moving VERY fast. I'm working on an academic job search right now, and at least 80% of the applicants listed it as major research area. It's all over the place in the journals. I bet it'll be in our world pretty soon. I think it'll be more like the call centers, where people are trying to integrate it without it being a pest, or dangerous distraction in our case.

RE: Article on AI implementation in work flows

JMO but I haven't seen any notable improvements in either AI for either call-answering or autonomy the past decade, just an increase in the media coverage. Do-loops in phone-answering are especially terrible, I force every IT dept and supplier to give me a direct contact number for a human. I dont doubt that use of the technology is increasing and replacing lower-skilled jobs but I wouldn't call it an improvement aside from possibly saving money on calls by trading accuracy for volume.

RE: Article on AI implementation in work flows

The only improvement in call centers has been in the voice recognition, but even there, it's still pretty pitiful.

The only thing worse is when they still connect to some rando in South Asia.

TTFN (ta ta for now)
I can do absolutely anything. I'm an expert! https://www.youtube.com/watch?v=BKorP55Aqvg
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RE: Article on AI implementation in work flows

Not many years ago the local IEEE section had a presentation on AI. Per that person, we're still in the machine learning stage and will be for many years to come. With time, I think AI will encroach on engineering but it will still need oversight.

Pamela K. Quillin, P.E.
Quillin Engineering, LLC
NSPE-CO, Central Chapter
Dinner program: http://nspe-co.org/events.php

RE: Article on AI implementation in work flows

AI, will avoid a graet number of nowdays jobs, as computation and robothics did.pc


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