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Freezing excel integration

Freezing excel integration

Freezing excel integration


When we open excel file from TC (by double-click on xlsx dataset), the computer freeze for long time, sometimes even needs restart.
It usually happens when there's a "unmanaged" excel process running, but sometimes also when there is no excel process at all.

The local integration partner said it's a known issue and they don't know what to do.

Any suggestions?

Thank you

RE: Freezing excel integration

We have many issues with java versions. You may look into whether the version you are running is too old - - or too new. Although, launching or viewing (internally to TC) may not be effected by java, at all. Just a thought...

TC 8.3.3

RE: Freezing excel integration

We use version 1.7.0_65
64 bit

I don't think it's too old... glasses

RE: Freezing excel integration

Just something to try, if you are able. We are currently 1.6.0_21 (needed for our TC installations), but our Search function in Help doesn't work, needs a newer version. I thought perhaps ExcelX might need an even newer to function? You can always uninstall and go back to the original version - no harm, no foul.

TC 8.3.3

RE: Freezing excel integration

I just checked - and couldn't find out which version is certified.
TC 10.1.4 20150421 64 bit
JRE 1.7.0_65 64 bit
NX Rev K 09Sep15
NX D4 27May15
Microsoft Excel 2010 version 14.0.7015.1000 32 bit

RE: Freezing excel integration

If they are very large spreadsheets, I wonder if the 64-bit Excel might be better? No issues if you run (export) the spreadsheet to native OS? Have issues only when Excel is launched from TC?

TC 8.3.3

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