1. Get all the paper (procedures, specs, etc.) you can find.
2. Check on ISO, Mil Spec (military specifications), customer specs, ASM, ASTM, SAE and anything else relevant.
3. Ask the folks on the shop floor how they do it.
3. Double check by actually watching them do it and taking notes. Many people do things out of habit and don't remember that it is an essential part of the process.
4. Consider integrating videos - the following is a few years old with 24,000 views. We paid for the video and filmed it at a customer's.
The purpose was to demonstrate how to successfully use one of our products - pretinned saw tips, that is carbide saw tips with braze alloy already on them.
I consider it successful because it has solved a great number of problems for many people. That success is due to Don Wallinger, the demonstrator, and his deep knowledge and well organized teaching style.
I also like laminated instructions with many clear pictures hung over work stations. I like pictures of good, bad, and marginal parts with instructions on how to make adjustments to improve quality on marginal parts. Check out SPC or SPQC ( Statistical Process Quality Control).
While you are doing this you might as well assess quality measurement devices throughout the process. Clear, simple gauges, with big faces and easy to understand values can be a huge help.
Thomas J. Walz
Carbide Processors, Inc.
Good engineering starts with a Grainger Catalog.