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M020 release conditions
3

M020 release conditions

M020 release conditions

(OP)
PTC have released details of the terms for getting M020 release which fixes the V14 print preview crash. It will only be available to those with a maintenance contract.
  

RE: M020 release conditions

So if you don't pay for a maintenance contract, you have to live with a program that crashes during a print preview?  I think I'll stick with V13.
 

RE: M020 release conditions

I makes no difference too me.  I am voting with my wallet.
I am learning Maxima.  Maxima is free and from what I have seen it is more capable at solving symbollic problems.  I just have to get over the different look and feel.
http://sourceforge.net/project/showfiles.php?group_id=4933

PTC should follow microsoft's example where if you buy vista you get free bug fixes until they get it right. I can't fault PTC for asking money for each version release but they should make sure we get what paid for.  I am strongly opposed to paying for bug fixes.

 

RE: M020 release conditions

I would say this is the beginning of the end for Mathcad, but Mathcad 12 was really the beginning of the end.  Perhaps this is the middle of the end :)

Peter
 

RE: M020 release conditions

What a rip off.  PTC have come up against the problem of all mature software - thinking of new features that will encourage the majority of users to upgrage.  
However, billing them for bug fixes is the last reason.  It is not just the rip-off factir that concerns me.  It is an indication of a closed, cash-cow mind set - rather than open skies thinking of new ideas.
I've upgraded every other version from V1.1  I will not be doing so again for the type of nebulous benefits supplied with V14.
 

RE: M020 release conditions

Agreed.

Please be aware of a petition on another forum that PTC monitor:
http://collab.mathsoft.com/~Mathcad2000/read?111145,12

Also, it looks like Maple 12 is WYSIWYG now, and looks like a possible alternative.  Maple provided symbolics for Mathcad upto version 13, so it is worth looking into.

RE: M020 release conditions

I have just upgraded to M020. It seams that till August 2008 you can download it without the need maintenance contract. Probably as a result of the complaints.

RE: M020 release conditions

israelkk - where did you see the download?

RE: M020 release conditions

You need to have legal copy and an account. I purchased Mathcad 14 M011 and when I installed it I was needed to open an account to be able to license it. Then I could get into Mathcad seb page.

When you are there select:
Support, Mathcad support center, Updated Mathcad 14.0 Maintenance Release Entitlement Notice.

Then click the word "here" in the last sentence of the first paragraph on the page "Single Users can access the download "HERE". Here is the link http://www.ptc.com/appserver/wcms/standards/textoimgothumb.jsp?im_dbkey=71818&icg_dbkey=222 However, you probbaly can get there only after login.
 

RE: M020 release conditions

isrealkk:

Thanks for the link.  It works but my log-in failed (I have downloaded here before) so I assume you still have to pay to get a realease that only fixes bugs.  This is a RIP OFF.  Mathcad deserves to fail in the market.

RE: M020 release conditions

I didn't have to pay I bought an upgrade package of Mathcad 14 on E-bay and after registration I logged on and downloaded M020. Check you login data. If you forgot your password, etc. call or e-mail PTC.

RE: M020 release conditions

I upgraded to M020 two weeks ago and have no service contract.  Like others here I could not log in even though I had downloaded M011 from the same page months earlier. My account had been wiped out.  

Solution: I created a new one (same email and password as before but any values should work) and downloaded M020 at no charge.

RE: M020 release conditions

After earlier whinging, the link did work after I had problems with my account.  Whether this was a change in policy or my mistake, is another matter.  The bottom line is that I have the service patch and I am happy.  Credit where credit is due to PTC.  Many thanks to forum contributors for leading me to try the download again.   

RE: M020 release conditions

Jeez, what a bummer.  I just spoke with Ashish at PTC and learned that my upgrade purchase to MathCAD 14.0 last December came with a whole month's worth of support.  I was also told that I could download build M020 if I buy a maintenance contract.  No thanks PTC.  This print preview crash defect should be fixed for users of the current version.

I smell a class action lawsuit....

RE: M020 release conditions

I just want to chime in, because the forum closed the previous anti-Mathcad/PTC post, the one regarding incompatibility between M'Cad 13 and the 64-bit Vista OS (Re:  thread552-193152: Is Mathcad 13 compatible with Vista?).

I'm a decades old Mathcad user that thought it was the best thing sinces sliced bread and now feel raped after spending my very own hundreds of dollars on the 13 release only to find out that it won't work on my recently upgraded laptop, a 4 GB RAM, 64-bit Vista laptop beast (believe it or not, it was less than $700, after sales tax, in Tenn no less!!).

That explains the hard sell from PTC, spamming me about getting the 14 release for yet another couple of hundred dollars (at last call).  PTC is the devil, they deserve all the class action lawsuits that could possibly rain on them, and this from a laissez faire libertarian, don't get me wrong on that account.  Half the pages I try to access on their website require some kind of service agreement.

Hey, I guess I should've stuck to ripping off my employer's copy.  This is nothing but a classic case of "no good deed goes unpunished".  I'll be a sonovagun if I'm going to give PTC another penny.  My choices now are, (1) attempt to use Mathcad on my comatose Toshiba Satellite laptop (only wakes up when it feels like it), or (2) give my new HP Pavilion an enema and replace the Vista OS with XP.  I'm not sure how the dual processor would respond to that, but it would sure be a foolish "fix" anyhow.
 

Roberto Sanabria

RE: M020 release conditions

The duo core processors came out a couple of years before Vista.  I've been running this one under XP Pro for almost 3 years with no problems.  I don't consider exorcising the bloated pig that is Vista and going back to a really stable operating system to be a "foolish fix".  All of the "advances" in Vista were in areas that I could care less about (improved parental controls, better video editing, etc).

David

RE: M020 release conditions

Out of luck here.  Have MathCAD 14 (academic version) since the summer of 08 as required software for some courses I am taking.  Suddenly it is crashing upon the "Print Preview Command".  Learning from PTC that they were only fixing this bug (as described through the downloading instructions from israelkk above) through August 1, 2008.  So I have to buy an additional copy of 14, hopefully a good one (one that works), in order to finish my coursework?

RE: M020 release conditions

Print to a PDF and use the PDF as your print preview.

RE: M020 release conditions

The link Israelkk posted leads to M011.  Anyone know where the M020 patch is located?  I am registered on the web site, have used MathCAD for decades and bought my own license for M14 April 2008.

RE: M020 release conditions

IFRs,
As I mentioned above, apparently, PTC does not offer this if not downloaded before August 1, 2008.  Does not matter when you bought it.  I do not understand this policy, as in makes no sense for someone who recently purchased, as we did, but did not encounter the bug until after the 'window.'  I would say, "Go figure," but somehow that might not work in this case, unless we figure in Excel.
 

RE: M020 release conditions

In my previous post I added the link to "MATHCAD 14.0 MAINTENANCE RELEASE M020 ENTITLEMENT NOTICE". In this article the claim the following: "... Our customers' collective investment in a software product results in technology and support improvements for all customers.

Therefore, we provide those improvements to everyone who invests in support. In a change to our previously stated policy, only those customers who are active maintenance-paying customers will be entitled to the latest releases at no additional charge. The current maintenance release, M020, will be made available to Single User customers to download
only through August 1st, 2008....."

First, if they say that customers suggest improvements, this includes ALL CUSTOMERS not only those with paying-maintenance.

Secondly, if they feel that only paying-maintenance customers are entitled to upgrades that include feature improvements. Then they should offer FREE bug fixing (without so called added feature) upgrades. I believe that even for their logic they can not claim that a customer that purchased a legal copy should have to live the rest of the software life with a crippled, bug filled copy.

More than that, I expect a respected company to first invest in bug fixing before offering added features to a new version. PTC is not the only company that follow this road there are more well known companies that do not care to fix bugs but are very quick to add features.
   

RE: M020 release conditions

I just encountered the print preview problem also. I agree that MathCad is likely on its way out of use. I really liked it. I did try the pdf print solution and it probably represents a suitable workaround. What other software is available that does what MathCad does! Thanks, GWK

RE: M020 release conditions

I have heard mention of Merlin.  So far I have just followed one of the wise suggestions above, which was to not use Print Preview.
 

RE: M020 release conditions

Last week I received an upgrade for V14 priced at $99 plus the extension packs thrown in.  
At that price, I wonder if V15 is around the corner.

RE: M020 release conditions

I got the same upgrade notice and figured the same thing.  I didn't see anything in V14 that made it worth a penny to me over V13.  I definately won't be sending them $99 or any other sum until they make some improvements that have value to me.  V13 was a marginal purchase for me (at $99 just before they announced V14), in reality I should have stayed with V11.

David

RE: M020 release conditions

I guess some of us have more money than brains.  I wish I had stuck with V11 or at least kept saving worksheets in V11 format.  I have such a mess today I can't go back.

David

RE: M020 release conditions

Wasn't necessarily brains, on my part, since M12 was such a disaster that I had to keep M11.  Additionally, Mathsoft did make that easier by allowing multiple versions to co-exist on the same computer, which was not the case  prior to M11.

TTFN

FAQ731-376: Eng-Tips.com Forum Policies

RE: M020 release conditions

Folks:

M030 has been released.  I cannot get it because my support has run out.  PTC customer support says I can only get M030 if I buy a new maintanenace contract.  I don't think I should have to pay for bug fixes.  In the past patches were always available for free.   I am angry about being forced to pay for bug fixes.

Anyone else with the same problem?  Any other solution?

I am switching to Maple 13 but need MathCad to be reliable during the transition.

RE: M020 release conditions

(OP)
SSLA said:
"I am switching to Maple 13 but need MathCad to be reliable during the transition."


What are the relative costs? Are you getting a 'special offer' version of Maple? or just on a 30 day trail at the moment.

It would be interesting to hear of the comparison.

Philip

RE: M020 release conditions

I have given up on Mathcad a long time ago.
I agree with ssla that one should need to pay for bug fixes, only new features.

 

Delta Computer Systems
http://www.deltamotion.com

 

RE: M020 release conditions

PNachtwey:

As an owner of MathCad I got a full licensed copy Maple from MapleSoft for half price.  

RE: M020 release conditions


monkeydog (Aerospace)      
20 Apr 09 8:49
Last week I received an upgrade for V14 priced at $99 plus the extension packs thrown in.  
At that price, I wonder if V15 is around the corner.

--------------------------------

http://www.ptc.com/support/mathcad_licensing.htm

So I have this $99 offer as well (today only).  I thought maybe I could get the latest version by just buying this and re-installing it to the computer I now have V14 M011 on.

From a reading of the above URL on licensing it sounds to me like a single user gets to install the SW twice only, re-installing on the same computer as the SW is now on counts as the second install, which then requires a support contract to get customer service to reset.  Did I get that right?

Problem is that to get the support access to do this you have to buy it, which looks like it costs ~$850 + $240 to get set up initially.  Did I get that right?

That policy made me look for a class action lawsuit to join, but amazingly enough I did not find one.

So here are some questions:

1. If I buy the currently offered $99 update (it seems to come with M020, even though M035 is released) and install it over my existing V14 M011, will it update to M020?  Will it really use up my remaining chance to re-install my existing V14?

2. Another option is to download the free demo and install using my purchased license?  What version is the demo?  Has anyone tried this?  I don't want to burn my remaining install to find out.

3. Another option is to discover all my install files so that I can re-install on the same computer without connecting to the PTC server.  Does anyone know how to do this?

Thanks.

RE: M020 release conditions

Well, I tried a few things:

2. Another option is to download the free demo and install using my purchased license?  What version is the demo?  Has anyone tried this?  I don't want to burn my remaining install to find out.

The demo is M020.

3. Another option is to discover all my install files so that I can re-install on the same computer without connecting to the PTC server.  Does anyone know how to do this?

I found this file:
C:\Program Files\Mathcad\Mathcad 14\licenses\license.dat
It seems to have the right kind of contents.  Can I use this to install rather than online?  If I can verify I can re-install without incrementing my registration counter I will test #2 and report the results.

Given the Genghis Khan, Attila the Hun support policies I think this is a mandatory thing I must learn to protect my investment, until and if I can get weaned from PTC SW.
 

RE: M020 release conditions

Where did you find the 0M20 demo?

RE: M020 release conditions


Here is the 30 day M020 demo:

http://www.ptc.com/appserver/wcms/forms/index.jsp?im_dbkey=41685&icg_dbkey=482

It might be you could try to export your M010 license, install this and then import the license to re-activate it.  But I'm not sure.  You might invalidate your M010 license and then have to beg PTC to give you a new license to make it work again.  They are very trigger happy about expiring your install codes.  I bought a brand new copy and the first time I tried to install it says all my installs are used up.  It's a multiday process to get a new license out of PTC, with time zone differences, email delays, etc.

PTC is the #1 loser SW vendor on earth.


 

RE: M020 release conditions

Well thanks!!!  I downloaded from your link, installed it over V14 0M11 and it worked just fine using my existing license.  Great!!  By the way, my hard drive crashed last week and I was forced to get a new one.  I called PTC tech support, they directed me to downloadd V14 0M11 from the PTC web site and then I called PTC install support for a new license data file.  They asked a few questions and sent me one via email within a few minutes.  The install went flawlessly, only requiring a previous release CD for identification.  I expressed my profound disappointment at their policy to not let me re-download V14 0M20 and kicked it up one level.  The tech support people were very helpful but had their limits.  I can only hope that they will consider policy revisions for future releases.

RE: M020 release conditions

2
A tidbit on Mathcad 14 licensing that some might not know about. Based on frustration some have had with relicensing, and lack of cooperation on the part of PTC, I feel obligated to share this. Mathcad 14 standalone uses the absolute weakest form of flexlm licensing there is. It is based only on the volume ID for your hard drive. Once you activate your copy of MC14 (that you legally own) save the license to another location in case your hard drive crashes. When you get a new machine or reinstall OS etc, check the volume id of the C:\ drive. Look at the license.dat file that you saved and there will be an entry that says something like "HOSTID=PTC_HOSTID=1234:5678 SUPERSEDE \ ...". The HOSTID=####:#### (in my example it is 1234:5678) is the volume id for your old hard drive. Use a tool called volumeid from microsoft winternals to change your new drive volume id to the old one. No need to contact PTC! Use the old license file on the new machine (with the altered volume id). Do not use this feature to install on more than one machine as that would be a violation of the licensing agreement (I am in no way advocating that).

RE: M020 release conditions

At last someone came up with knockout to the arogent and unacceptable behavior of PTC. Before they purchased Mathcad there was no auch problem with Mathsoft. More than Mathsoft used to sell student licensed old versions for commercial use every time a new version was available.  

RE: M020 release conditions

(OP)
See http://collab.mathsoft.com/read?132151,2

Topic:  Mathcad 14.0 Maintenance Release Entitlement Update (1 of 1), Read 69 times  
Conf:  Announcements  
From:  MonaZeftel
Date:  Wednesday, January 06, 2010 10:19 AM  

Mathcad 14.0 Maintenance Release Entitlement Update

In a change from previous PTC policy, Mathcad 14.0 M020 is now available to all customers for download. Single User customers can access the download here, while active maintenance customers can access it through the regular "Order or Download Software Updates" tool.

Mathcad 14.0 releases M030 and M035 were designed specifically for enterprise customers and include integrations with PTC's Windchill and ProductPoint software. These two releases are only supported with node-locked and floating licenses (not single user or student licenses) and are available to customers active on maintenance. They are available now and can be downloaded through the regular "Order or Download Software Updates" tool.

In future versions of Mathcad, first year maintenance benefits and entitlements (including bug fixes) will be included – whether you are purchasing a new license or upgrading from an older version. After the first year, customers will have the option of continuing with their maintenance benefits.

---------

Note M020 fixes the print preview problem for most users.

 

RE: M020 release conditions

Thanks to PTC for doing the right thing on the M020 availability. In response to their statement about M035 not supporting single-user licenses ... not true. Although single-user license holders will not have access to that release, it is available "out there" at a legit (non-piracy) website. I have been informed that it does install and allow the license.dat that is used for single-user M020. And no I don't have it installed as that is most likely against the licensing agreement. And please don't ask where the M035 file is at.

RE: M020 release conditions

Thanks to PTC for doing the right thing on the M020 availability. In response to their statement about M035 not supporting single-user licenses ... not true. Although single-user license holders will not have access to that release, it is available "out there" at a legit (non-piracy) website. I have been informed that it does install and allow the license.dat that is used for single-user M020. And no I don't have it installed as that is most likely against the licensing agreement. And please don't ask where the M035 file is at."

--------------

If it's 'a legit (non-piracy) website' why can't we ask  where that is?   You should just keep that comment to yourself if you don't really want to share it.

David B
 

RE: M020 release conditions

I have yet to receive a communication from PTC advising me that they have fixed this issue.  They are still hiding in the dark.

RE: M020 release conditions

1) This is not a board that promotes software licensing violations or piracy. There are plenty of other resources (e.g., torrent, etc) for that.
2) If I did tell you exactly where it is at, it would be gone shortly thereafter. PTC probably monitors boards such as this. The only person that would probably get the file before it disappeared would be you. And clearly, based on your comment above, you don't deserve it.
3) I have to assume that many engineers appreciate somewhat of a challenge in solving problems ... I gave the curious an opportunity to use their your googling expertise and critical thinking skills.
4) You should be able to figure out at least two search terms that locate Mathcad M035. Only one additional term is required ... keep trying, you'll figure it out.

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