Continue to Site

Eng-Tips is the largest engineering community on the Internet

Intelligent Work Forums for Engineering Professionals

Register Log in
  • Congratulations 3DDave on being selected by the Eng-Tips community for having the most helpful posts in the forums last week. Way to Go!

McAfee and SolidWorks installs 3

Status
Not open for further replies.
Standing

Standing

Mechanical
Jan 14, 2002
1,578
Does the installation of SolidWorks updates and service packs still require anti-virus protection to be turned off? If we still need to turn virus protection off I need written proof that I can show Corporate Office that it is required.

Our Corporate Office has set our McAfee software so we cannot turn it off ever. We have tried services.msc and msconfig to turn it off to no avail. If we still need to turn virus protection off could you teach me away to do this, our IT department says our uses cannot turn if off.
I have sent this to our VAR.


Bradley
SolidWorks Premim 2007 x64 SP4.0
PDM Works, Dell XPS Intel(R) Pentium(R) D CPU
3.00 GHz, 5 GB RAM, Virtual memory 12577 MB, nVidia 3400
 
Replies continue below

Recommended for you

Sort by date Sort by votes
CorBlimeyLimey
Thank you for the link. I forgot all about those on the SolidWorks site. A star for you.


Bradley
SolidWorks Premim 2007 x64 SP5.0
PDM Works, Dell XPS Intel(R) Pentium(R) D CPU
3.00 GHz, 5 GB RAM, Virtual memory 12577 MB, nVidia 3400
 
Upvote 0 Downvote
Upvote 0 Downvote
Thank you Anna,
A star for you.

Bradley
SolidWorks Premim 2007 x64 SP5.0
PDM Works, Dell XPS Intel(R) Pentium(R) D CPU
3.00 GHz, 5 GB RAM, Virtual memory 12577 MB, nVidia 3400
 
Upvote 0 Downvote
"Does the installation of SolidWorks updates and service packs still require anti-virus protection to be turned off?"

I'd say this is more important that ever before these days. I make sure that not only is the AV turned off, but all of its software it is completely removed from memory during installs.

Matt
CAD Engineer/ECN Analyst
Silicon Valley, CA
sw.fcsuper.com
Co-moderator of Solidworks Yahoo! Group
 
Upvote 0 Downvote
Some companies (such as my previous employer) don't allow AV to be disabled at any time, for any reason. If we disabled it, alarm bells would go off (literally) at corporate, and we could risk disciplinary action. Sometimes you just have to work with the resources and options that are available to you.
 
Upvote 0 Downvote
Bradley,

Does your AV run as a service? If so, you may be able to turn off the service to disable AV. Just be careful, as always. Making the wrong people upset at you can be very career-limiting. (Notice in my last post I said previous employer...)
 
Upvote 0 Downvote
I am watching my P’s and Q’s. I forget what that stands for. Anyway, Corporate has become dependent on Engineering since the last layoffs. If SolidWorks says we must shut McAfee off then I will push as hard as I can, “Without being fired”.
The problem I have is that I cannot prove any issue is linked too not turning off virus protection. If we install SolidWorks with virus protection is turned on. And have an issue that cannot be solved. Then my answer is “You know we installed SolidWorks while McAfee was running.

PDMAdmin,

I have tried to turn off McAfee using services.msc and Msconfig, and neither works. I am sure I am not the only company that is starting this behavior. What are the SolidWorks administrators doing to get around this issue?


Bradley
SolidWorks Premim 2007 x64 SP5.0
PDM Works, Dell XPS Intel(R) Pentium(R) D CPU
3.00 GHz, 5 GB RAM, Virtual memory 12577 MB, nVidia 3400
 
Upvote 0 Downvote
Bradley,

What do you mean by "neither works"? What problems/error messages occur when you try to stop or disable the service?

At my previous employer, the SolidWorks admin (yours truly) didn't get around the issue. I had to do the installs with the AV running and hope for the best. What I personally observed was that any AV interference with the install would typically manifest itself in an obvious way, such as failing to copy some files from the CD/DVD because the AV intercepted them. That happened on occasion (more with Cosmos than SW), but not very often.

To my knowledge, we never had any hidden or intermittent performance-related issues with SW because of the AV being on during installation. To be fair, though, determining the root cause of an intermittent issue can be quite difficult. In most cases, the repeatable issues were either because of wrong video cards/drivers or software bugs.
 
Upvote 0 Downvote
PDMAdmin,

Thanks for you experience. A star for you.
The services for McAfee gives us: “Could not stop the McAfee McShield service on Local Computer. Error 5: Access is denied.”
I gave Users “Full control” on the box and still got the same Error 5:
Trying Msconfig “An Access Denied error was returned while attempting to change a service.”
I could not get past the password to log in as Administrator.

Our IT director is looking into this issue also. He said he will call McAfee.


Bradley
SolidWorks Premim 2007 x64 SP5.0
PDM Works, Dell XPS Intel(R) Pentium(R) D CPU
3.00 GHz, 5 GB RAM, Virtual memory 12577 MB, nVidia 3400
 
Upvote 0 Downvote
"Our IT director is looking into this issue also. He said he will call McAfee."
While he's in a phone calling mood, perhaps you should suggest he call SolidWorks also. McAfee (like most/all other software companies) will not readily admit a fault or shortcoming in their product. Then again SW will probably be only too willing to blame someone else. [lol]

[cheers]
 
Upvote 0 Downvote
I've had stability issues before that where directly related to AV running during an install. I used to think, "what does it harm to leave the AV on?". I don't think that anymore.

Matt
CAD Engineer/ECN Analyst
Silicon Valley, CA
sw.fcsuper.com
Co-moderator of Solidworks Yahoo! Group
 
Upvote 0 Downvote
CorBlimeyLimey,
I sent him the phone numbers and address. Thanks for the idea.
Another star for you.
star.gif



Bradley
SolidWorks Premim 2007 x64 SP5.0
PDM Works, Dell XPS Intel(R) Pentium(R) D CPU
3.00 GHz, 5 GB RAM, Virtual memory 12577 MB, nVidia 3400
 
Upvote 0 Downvote
Here is the answer that solved my McAfee turn off issues.
The head of our IT department called the corporate office to find out why they forced a lockout of turning McAfee off. Corporate said they did not require the lockout.
Our IT said fine, we will turn it back on. Somehow during our last upgrade McAfee switch to lockout mode.

I am one happy camper now. Thanks for all your help.


Bradley
SolidWorks Premim 2007 x64 SP5.0
PDM Works, Dell XPS Intel(R) Pentium(R) D CPU
3.00 GHz, 5 GB RAM, Virtual memory 12577 MB, nVidia 3400
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

CAD2015
  • Locked
  • Question
SolidWorks Cloud apps vs Students and SolidWorks Student Edition Desktop................... 1
Replies
2
Views
2K
CAD2015
CAD2015
CAD2015
  • Question
SolidWorks vs 3DEXPERIENCE SolidWorks 1
Replies
4
Views
3K
CAD2015
CAD2015
drawoh
  • Locked
  • Question
SolidWorks Flexible Parts
2
Replies
20
Views
3K
SBaugh
SBaugh
jassco
  • Locked
  • Question
Solidworks VBA to GET and SET dimensions on a sketch in an assembly model
Replies
1
Views
2K
jassco
jassco
CAD2015
  • Locked
  • Question
SOLIDWORKS: Cloud 3D CAD browser-based vs locally 3D CAD installed 5
Replies
8
Views
5K
drawoh
drawoh

Part and Inventory Search

Sponsor

Back
Top Bottom