I was currently troubleshooting a p
I was currently troubleshooting a p
(OP)
I was currently troubleshooting a problem with the Main Network Server at the company I work for. The UPS System would go into Battery Back-up several times in a 5 minute or so span and then the Server would shutdown (major head aches and death threats also occured whenever this happened). I put a Fluke 43B Power Quality Meter on the incoming designated cicuit to this Server and found that every 35 seconds, an inrush of current would appear and the line voltage would drop from 120 volt to 102 volts. I am assuming that the UPS System can condition the power supply + or - 5% (I can not find a manual on this server)so I can understand why the Server keeps going into battery back-up because the voltage drop is out of the + / - 5% range. I disconnected the Server from the UPS and our Server is running fine for the last two days even though the voltage drop is still present. My question is what could be causing the Server to initiate such a current rise / voltage drop this large every 35 seconds. Any tips or help would be greatly appreciated as I would like to have UPS back-up for this server
RE: I was currently troubleshooting a p
Assuming that this is the problem, the solution would be to move your sensitive computer equipment to its own dedicated power line. BTW, keep the UPS in series with the power. It is a lot cheaper to replace a bad UPS than the whole network server!
Keep us posted.
RE: I was currently troubleshooting a p
do you have static bypass on UPS?
dydt
RE: I was currently troubleshooting a p
RE: I was currently troubleshooting a p
Some servers are configured to begin the shutdown process shortly after the UPS transitions to battery power, while others are configured to 'ride through' the power anomaly on UPS power, then transition back to mains when it is available and stable. The particular configuration is typically set within the UPS client application on the server.
RE: I was currently troubleshooting a p
1. A leakage impedance/resistance at some location that heats up and cools off periodically.
2. A unique type of resonance.
3. Some loose connection(s).
4. A defective component, e.g. an inductor, a capacitor, IC, etc.
5. Etc.
RE: I was currently troubleshooting a p
RE: I was currently troubleshooting a p
#1 - Is it possible that the controls on your ups cause it to charge internal batteries only intermittently (once every 30 seconds). Maybe only causes a problem only if there is a load on the ups
#2 - Is it possible that system voltage changes are causing your current surges, rather than the other way around? (not entirely consistent with your discussion)
Perhaps you can monitor the current at several locations to try to narrow down where you can see a current surge and where you can't.
RE: I was currently troubleshooting a p
a fully loaded UPS should be able to charge the batteries at the same time. what is the nominal bus voltage that supplies the inverter and the batteries? it is possible that you are draining your mains supply when a motor or printer is trying to start..is there a transformer tap adjustment that you can bring your voltage up...normally a a standard ups has a +/- 10% of the nominal voltage input..you can adjust the voltage ( if there is transformer ) to maintain a good supply of dc voltage to te battery and the inverter...
when you said you are running without ups..did you totally disconnect the ups and connect the servers to the same mains supply or used a static/mechanical bypass of same ups..
the first thing i will do is monitor the voltage that supplies the inverter and charges the battery and compared it with the ups specs...if the rectifier voltage drops below the battery voltage then you have to start checking your charging/rectifier circuit, transformers or mains supply..
good luck
dydt
RE: I was currently troubleshooting a p
Here is the current situation: As of this moment the only component that is plugged into this designated circuit is the Server. The UPS has been totally eliminated from the mains.The incoming power still has the inrush / voltage drop every 35 seconds. Voltage is steady at 119.5 volts / current draw at 8.5 amps and then every 35 seconds, current spikes to 35 + amps and voltage drops to 102 volts. Duration must be a nanosecond as no circuit breaker trip occurs. When this problem first happened and the Server was shutdown, I removed the UPS and the Server from the outlet and monitored the voltage for several minutes and the line was absolutely clean with a steady 119.5 volts + or - a half a volt. The only time I see this spike is when the Server is plugged into this circuit. I have determined that the UPS can not handle this large of a spike probably due to the inability of poor batteries that cannot be fully charged and / or improper set-up of the UPS ( Ihave no manual for this UPS ). But is the power spike a common occurance for network servers or is this server about to die???
RE: I was currently troubleshooting a p
1. Manufacturer
2. Type or Model
3. Catalog number
4. Serial number
5. Year of manufacture
6. And other information that you may consider helpful.
RE: I was currently troubleshooting a p
you mentioned that even if the servers are connected straight to the mains supply you are still getting a voltage drop as low as 102 volts...i suggest you investigate where your feed is coming from..
do you think that the laser printer is causing this?
is it possible to connect the printers to the main line( or another line) and connect the servers to the UPS..
what is the brand of the ups..is it the ffg..
merlin gerin
exide
emerson
sola
or deltec?
what size of ups you have...and if you have your calculated load on it..
dydt
RE: I was currently troubleshooting a p
Bottom line, shotgunner, there is a capacitor and/or motor involved in the aberrent activity somehow. You have already stated that the line is pure when nothing is plugged in. Then, when you attach the server, the activity begins. QED, something is wrong with your server.
I have seen this exact behavior before in a locked-rotor situation with a small ventilating fan. It is trying to start, the rotor is locked (won't turn), and the thermistor, sensing the rapid overheating of the motor, cuts out. The thermistor cools down, the motor tries to start again, etc., etc. The cycle is very uniform, just as you describe. Some larger servers have cooling fans that run straight 110v instead of loading the power supply. Does yours? Is it locked? What happens if you unplug it from the computer?
I have also seen this with capacitors in power supplies - but usually along with catastrophic failure...does yours have two supplies, perhaps, that cross over?
Anyway, if it is not a cooling fan of some sort, it is your power supply on the verge of a magnificent death. Replace it (them) QUICKLY.
Hope this helps.
RE: I was currently troubleshooting a p
My suggestions:
1.- Try connecting the server to another branch and check
if you have the same spikes and dropping voltage, of course try that the only load is the server (don't want to damage other equipment)
2.- If you have the same variations, monitor the voltages of the power supply of the server (+5, +12, -5, -12 Vdc) to check if they change considerably. With these you can make sure that the problem is the power supply, and thus replace it with justification. I would almost assure it is the power supply, since it is cyclic and most probably be a problem with the power supply, which I assume is of the switching type.
My 2 cents.
Regards.
RE: I was currently troubleshooting a p
John
RE: I was currently troubleshooting a p
Also, try checking the voltage at the pannel. You shouldn't see any significant voltage drop drop between the panel rail voltages and those at the UPS.
RE: I was currently troubleshooting a p