PTC believes that customers should pay for bug fixes (the bugs that the customers pay dearly to find for them free of charge, they do a lousy job checking new versions and we are to blame)!!!!
Therefore, to get help or fix updates you need to purchase a yearly maintenance.
As long as we the customers will continue to ignore this behavior, we will all suffer. I urge Mathcad users to stay with their old versions and refuse to upgrade to a new version until PTC will change it ways and policy.
I my self own legal copies of Mathcad 2000, 2001, Ver 12, Ver 14 upgrade and even versions prior to 2000. For most of my work I use 2000 because I do not have the hassle of installation when I need to replace my computer and have no backward compatibility issues. Therefore, I'll stick with Windows XP as long as it lives.