I spent two winters feeding a pellet stove, FWIW.
The pellet feeder for that unit would occasionally just stop feeding pellets, for no discernible reason. Okay, sometimes it ran out of pellets, my bad, but sometimes it just stopped, and would restart if the hopper was stirred and/or a start cycle forced.
There was some dusting of the pellets, but I couldn't associate that with any misbehavior.
The volume of produced ash and clinkers was just astonishingly low.
The fuel was all hardwood pellets from a company in Galax, VA.
They were delivered to the driveway in PA on a pallet in 40lb. plastic bags, with several layers of shrinkwrap over the stacked pallet, which I think held a ton.
The distribution system is well developed, right up to the driveway. The pallet comes on a specialized trailer with rear-facing forks, hydraulically lowered. Delivery of a full pallet takes well under a minute.
After that, local distribution is up to the customer, and is considerably less automated.
Mike Halloran
Pembroke Pines, FL, USA