Bilateral selective amnesia suggests that both parties were complicit in the mis-selection process.
None of that matters now.
You need a stronger gearbox.
Ask if the gearbox mfgr. can sell you an uprated shaft, e.g. 'heavy duty', or one from a stronger box that happens to interchange, or give you a good price on a stronger complete box.
... Do that after you go through a sizing exercise with several other gearbox mfgrs.
Email or fax all of them a spreadsheet set up as an RFQ, outlining the complete specs required and the environmental factors that affect SF, and asking specifically for firm price and delivery time in writing on a replacement.
Don't let any of them know who else is bidding, but do let them know there are other bidders, e.g. by marking each RFQ as a BCC: .
Mike Halloran
Pembroke Pines, FL, USA