Jacko2
First, it isalways trick to use torque to decide on pile capacity although this is wwhat is often promoted by helical/screw pile installers. Some of them have a rough factor to convert torque to capacity and is based on fora few on field testing. One has to be careful which type of strata this factor applies to.
It seems that there was only one helix used. Generally for the soil descibed one would expect perhaps three helixes. The number etc should be based on calculations as a first case procedure for given the soil conditions.
It appears that there was no geotechnical investigation done. The concept might have been reliance on torque. If so this is a mistake that should not be applied to discredit or condemn the pile type.
Your advise is well taken re being careful, but sometimes I see it very often that salemanship often wins despite that we have the ability to check from an engineering point of view. This is similar to a variety of products and their use such as geosynthetics etc. The problem is that many of these have gone ahead so fast that many engineers cannot cathch up with the technology and have to rely on salesmen many of whom do not possess technical background but are good talkers. Unfortunately, our business is full of this type of marketing.
I trust that my interpretation is not out to lunch re what I gleaned from your post.
Regards