We had one instance that seems to match what you are describing. We had a double pressurized dry gas seal in a high speed, single-stage overhung compressor that failed catastrophically shortly after an overhaul. The seal face had broken into pieces and dropped down on the shaft. In our case, the drive had horsepower to spare and kept driving the rotor despite the extra drag. The pieces cut through the sleeve and about 1/4" into the shaft. We shut down because of high vibration and an inability to maintain differential pressure on the seal. When we came down for repair, we found the problem. There were two runs of tubing connected to the area near the seal. One was the seal gas (nitrogen) supply to the seal. The other one was an impulse line to the seal DP indication. Those two lines had been switched. The seal gas was being dumped into the compressor gas reference line and the seal was running with no gas supplied. The seal faces (Silicon Carbide) must have overheated and cracked up.
If there is any chance that you lost seal gas flow or DP in operation, this could cause a failure of this type. Mishandling during installation could cause cracks that would fail the seal faces in service. High vibration from surging or liquids could damage the faces depending on the configuration of your machine.
Johnny Pellin