Need your suggestions about ISO 9000:2015 1

[PaulE Falcon]

Hi,
Currently, I am running an organization in Toronto, Canada. Our organization is consistently seeking sustained success. We try to build confidence in the organization’s ability to provide the products and services. And we do this by considering all the requirements of the customers. Hence, our organization needs a new version of ISO 9001. Can someone guide me so that it becomes easy for me to update to the latest version? Does ISO 9000:2015 help our organization to achieve the above goals? Need your suggestions on this.


Further, we are on the research of minimizing the cost even though we need to achieve our goals. One of my friends working in a quality management software firm suggested me

https://www.unipointsoftware.com/bl...ystems/quality-management-systems-save-money/

inorder to have a clear idea. Sharing your thoughts, ideas and valid suggestions are appreciated. Also please add your points to find the best quality management software.

If someone has used the latest version, please share your suggestion. Hope that you will help me.

Thanks in advance

 

[Hoxton]

ISO 9000 is part of a series of standards on quality systems, including ISO 9001 etc.

You can buy these from ISO at

http://www.iso.org.

Free versions are not available, sorry!

It may be economic for you to employ a specialist in Canada, I see some on an Internet search.

If you are looking to export to a particular country then you can get the equivalent standard BS EN ISO 9000 from BSI, this will be word for word as the ISO source document. You can get the same standard from other national standards institutes Again, local specialists are available.

 

[romke]

We try to build confidence in the organization’s ability to provide the products and services. And we do this by considering all the requirements of the customers. Hence, our organization needs a new version of ISO 9001

[unquote]

Are you sure your organization really needs it? Getting certified is quite a bit of work and quite a few companies that got certified have problems adhering to the requirements of the standard in practice.

Basically the standard calls for a in depth evaluation of the workflow, a comprehensive description of all processes and administrative reporting of incidents, measures taken to prevent the same in future and a ungoing evaluation to prevent future mistakes. When all those elements are formally decided upon in the necessary documents you can get certified after a thorough check by a specialist. The certification is valid for a limited time and needs to be verified when that timespan has expired, All in all that should result in better quality of production.

The problem is adhering to the standard and processes decided upon in practice. That means that the whole workforce must follow strict rules and continuous reporting of incidents and corrective action taken. In the end that should lead to a "first time right" type of production.

As far as clients are concerned, it only gives some assurance that work is carried out with a certain amount of consistency. It does not guarantee a specific quality, unless specified within the documents describing the workflow. Unfortunately clients often think that when you meet the ISO requirements all things produced are "near perfect" - which need not be the case. The only guarantee to the customer usually is that when goods are substandard they will be repaired/replaced within the terms of the documents on which the certificate of meeting the standard is based.

I am not saying you should not get certified. It may well attract customers if you do. But it would be wise to investigate the cost of such a project and whether it actually meets customers expectations.

 

[Arkaprava Ghosh]

ISO 9001 : 2015 is just a certification to build client confidence in standardization of your processes and conformance to customer requirements. It is not a mandatory requirement , specially if you have already built up a solid client base. Instead invest the same in developing standardization procedures and get audited regularly by reputed auditors. Reports of reputed auditing companies are more valuable than an ISO certificate.

 

[BrianPetersen]

I've been through this with a previous employer a long time ago. I'm not convinced that it was a constructive exercise. It was extremely expensive and time consuming relative to the size of the organization. The members of the organization who wanted to bypass the proper channels in order to accomplish whatever goal they had at the time, still found ways to do so afterward.

If you are obligated to conform to these standards by one or more of your customers then of course you have no choice. Back when ISO 9000 was a new thing, large companies tried to force it upon everyone, but this doesn't seem to be the case any more. The automotive industry in North America has moved on.

Say what you are going to do and when you are going to do it (and put it in writing).
Do what you said you were going to do, when you said you would do it.
Prove that you did what you said you were going to do, when you said you would do it. (documentation)

Those are the basic principles underlying ISO 9000 back when I went through this. (long before 2015, mind you)

A corollary of these basic principles is "don't make promises that you can't live up to". This is where my previous employer ran into difficulty with this ...

If you can work by those principles, you probably don't need ISO 9000.
If you can't work by those principles, ISO 9000 probably isn't going to help (in my limited real world experience).