I agree with Hoagie, the first place to start when setting grades is to check the local codes. This may be more of a question of limiting liability rather than designing a walkway that works well (unfortunately it's come to this!). Of course good engineering pratice and judegment needs to applied when designing but in front of the Judge a defense based on following the applicable code goes a long way. With that said, for conceptual layout and design I'll use 8% and make up the rest of the difference with steps. Concerning snow and ice, I would make sure the hand & guard rails are properly designed and specify enhanced stair treads. As an aside, several of the big guard/hand rail suppliers provide code charts on their websites that are very helpful, they compress most of the codes so they are easy to read and reference. I really like Carlb's comment about maintenance, does anyone have any thoughts on a note in the site plans that specifies the owner of the facility is responsible for walkway maintenance and clearing?
Thanks!