Haven't read it, but there was a review on the radio this morning, and I thought some people here might find it useful.
Jerks at Work: How to Deal with People Problems and Problem People by Ken Lloyd
At least for now it's at Amazon.com at
Links from that page led to the following books which I also have not read but I liked the titles, particularly the first one:
Since Strangling Isn't an Option by Sandra A. Crowe
Coping with Difficult People by Robert M. Branson, PhD (who Amazon calls "Robert M. PhD Branson", but that's another story)
Hg
Eng-Tips guidelines: faq731-376
Jerks at Work: How to Deal with People Problems and Problem People by Ken Lloyd
At least for now it's at Amazon.com at
Links from that page led to the following books which I also have not read but I liked the titles, particularly the first one:
Since Strangling Isn't an Option by Sandra A. Crowe
Coping with Difficult People by Robert M. Branson, PhD (who Amazon calls "Robert M. PhD Branson", but that's another story)
Hg
Eng-Tips guidelines: faq731-376