I hate to double-post, but I thought I would pass along the correspondence I've had since my last post.
I sent in another inquiry to the company (CivilGEO) asking for references, and explained the testimonials they have on their website are not valid. I also told them that I couldn't find a single forum, reference, etc., about their company or product on the web with the exception of negative comments--primarily about the lack of an actual demo--and/or comments about whether the company is legitimate. There were a few more comments, but the one thing I was sure to ask about was the demo. Here was my question:
"Anyway, as I said before, the only things I find about you online aren't complimentary, with the primary complaint being that the "demo" software doesn't exist, and it's just a lure to get you to send money for an untested product. Is there really a demo? It would be nice to test the software before buying."
I received a reply with the very first line stating that "of course" they have a demo version. This was Thursday, I told them I was very excited and to please send me a link so I could try the software. I followed up with another e-mail on Friday and I still haven't received a single response.
Lastly, during the week while trying to convince me to buy, they sent me names of a few other people that own the software since the testimonials on their site didn't pan out. One is the guy who posted on this site (the post was removed). He apparently signed up for the forum, made one post about how great the software was, and disappeared. According to the Google page associated with the e-mail on here, not only does he work with HECRAS, but he is an entrepreneur that gives away pharmaceutical discount cards. Fishy. Researched another company that had a website that described them, showed some projects they had supposedly done, but the company isn't real. Even more fishy.
In summary, even if the company is for real, they sure aren't doing themselves any favors. If it was my company, I'd be advertising all over engineering forums, I would have a forum on my website for questions about the product AND using the product, and be sure it was filled with questions from people who had bought the software from me. I would also have vetted any testimonials by making sure those companies were okay to use on my site AND make sure they were very happy, satisfied customers.
I've wasted enough time on this, so I'm going to file a complaint with the BBB and let them sort it out. If anything changes, I'll be sure to post back here.