I think the problem is that MT47 lacks the ability to communicate what he is trying to do. Until he is able to define the problem adequately then we cannot help him. Perhaps he should get some additional guidance from a senior engineer at his company or the person sizing the heater.
Seems to me that he is going to have to make a preliminary heater selection from the a vendor's web site, natco for example, then he knows how big the heater shell is. These types of heaters are very common so there should be lots of catalog data available if you spend the time to look.
Like I said before, the volume of operating losses (leakage for example) is very, very small compared to the shell fill volume. So make a preliminary heater selection, calculate or look up the amount of fill and then add a contengency.
Glycol is sold in 55 gallon barrels. So whatever fill volume you determine then you have to round up to a number of barrels. To account for operating losses you just add a barrel.
There is no correlation between heat duty and the volume of operating losses. Furthermore, the quantity of operating losses is dependent or how good a job the installation contractor does.
Bottom line is that the quantity of operating losses is not an exact calculation.