This may seem simplistic, but if you are just interested in the material balance relationships across the tower, you can probably just use:
CO2 + 2 NAOH --> NA2CO3 + H2O
H2S + 2 NAOH --> NA2S + 2 H2O
and for the various circulating loops of the tower consider each section as a single CSTR with the caustic concentrations actually in use in the plant. This will tell you how much caustic make-up is needed, the exit acid gas composition from each stage, etc.
If you wish to get more rigorous you can model the following equilibrium and dissociation reactions. If you use the Aspen electrolytes model as Homayan suggests, use the wizard and select these reactions to show in your chemistry:
NAOH --> NA+ + OH-
H2O <--> H3O+ + OH-
H2S + H2O <--> H3O+ + HS-
HS- + H2O <--> H3O+ + S--
CO2 + 2 H2O <--> H3O+ + HCO3-
HCO3- + H2O <--> H3O+ + CO3--
An even more rigorous approach is to consider the kinetics. This is not something I have done much of for this system, and cannot give a specific approach, but because the reactions themselves are fast the diffusion of acid gas into the liquid can probably be considered the limiting step. As such it may be possible to model using whatever software you are using to do HETP estimations, but if you are actually designing the mass transfer equipment it would be wise to get technical assistance from Koch, etc.
hope this helps, sshep
p.s. Others please correct me if I have stated anything incorrect or unreasonable.