Can't return license

[JMirisola]

Okay, this sucks.
I had major problems and had to reformat my hard drive. Prior to reformatting, I'd borrowed a license (it's a laptop, I work from home). Now that I've finally got my machine working again (boy, is that a long story), the SolidNetWork License Administrator shows me as still having a license, but won't let me return it. Now this wouldn't be a big deal, but it's our SW premium license that I have and the other engineer needs it so he can use COSMOS.
Any ideas??


Jeff Mirisola, CSWP
CAD Administrator
SW '07 SP2.0, Dell M90, Intel 2 Duo Core, 2GB RAM, nVidia 2500M

http://designsmarter.typepad.com/jeffs_blog

 

[Standing]

Jeff,
We had the same thing happen to us. We had to reformat the hard drive. I called our VAR, explained what happened. They reset the license at their end and we go back up and running. Your VAR is the only one that can fix this problem.


Bradley
SolidWorks Premim 2007 x64 SP3.1
PDM Works, Intel(R) Pentium(R) D CPU
3.00 GHz, 4 GB RAM, Virtual memory 12577 MB, nVidia 3400

 

[JMirisola]

I called my VAR and they didn't know what to do...
What is it that the VAR does that resets a network license?

Jeff Mirisola, CSWP
CAD Administrator
SW '07 SP2.0, Dell M90, Intel 2 Duo Core, 2GB RAM, nVidia 2500M

http://designsmarter.typepad.com/jeffs_blog

 

[CorBlimeyLimey]

To back up Bradley's post;

http://www.solidworks.com/pages/services/ProductActivation/FAQs-Activation.html

Question: My hard drive died. If I didn’t deactivate (transfer) the software license, will I be able to reinstall the product and reactivate it?

Answer: The software will successfully reactivate in most cases. If your attempt to reactivate fails, please contact your Reseller Support for help.

 

[Standing]

Jeff,
Your VAR will contact SolidWorks how will reset the license.


Bradley
SolidWorks Premim 2007 x64 SP3.1
PDM Works, Intel(R) Pentium(R) D CPU
3.00 GHz, 4 GB RAM, Virtual memory 12577 MB, nVidia 3400

 

[JMirisola]

Yep...just received the email from my VAR.
Thanks!

Jeff Mirisola, CSWP
CAD Administrator
SW '07 SP2.0, Dell M90, Intel 2 Duo Core, 2GB RAM, nVidia 2500M

http://designsmarter.typepad.com/jeffs_blog

 

[Heckler]

I called my VAR and they didn't know what to do...

Get a new VAR, this is a common problem when running FlexLM. I run my Pro/E license that way and have had this type of problem.

Heckler
Sr. Mechanical Engineer
SWx 2007 SP 3.0 & Pro/E 2001
XP Pro SP2.0 P4 3.6 GHz, 1GB RAM
NVIDIA Quadro FX 1400
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_`\(,_
(_)/ (_)

(In reference to David Beckham) "He can't kick with his left foot, he can't tackle, he can't head the ball and he doesn't score many goals. Apart from that, he's all right." -- George Best

 

[looslib]

Yes, but PTC and UGS tell you that returning a borrowed license early is NOT supported.

"Wildfires are dangerous, hard to control, and economically catastrophic."

Ben Loosli
Sr IS Technologist
L-3 Communications