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<I used to work as a FSE in the oil fields > And what are you doing now? I am a service manager. My background is electronic engineering. Now I am working in a company that makes machines for the pharmacuetical market. Like many other fields, it is down now. Regards, galsba

Thanks, it looks that you are familiar in both the design and service of a product. I was asked to calculate service response time. My answer was: what is the percetage that the service rep responded within 48 hours. For example, if he had 20 service calls, to 19 of them he responded within 48...

Thank you, Brian. I am trying to find a simplier way to calculate MTBF. Your response was more from a &quot;R&D&quot; point of view, ie to predict what would be the MTBF of a product based on the reliability of its complonenets. I am talking from a &quot;Service&quot; point of view. You have...

Who knows how to calculate MTBF and response time?

Thank you for your help! I want to use the data, not just to see it.. Do you have more info? Thanks, galsaba@aol.com

Anyone knows where to find forum of FSEs?

Anyone knows how to capture the data that goes to the display?

I am working in the field of electronics. Trying to find some books, terms, forums about FSE. So, you are a field service engineer? where?

<Suggestion: There appear to be Field Service Engineer Forums on Web> This I knew before I posted the question...the trick is to find them on the web - By the way - r u an FSE? galsaba

Does anyone knows how I can communicate with the forum of the FSE's? ,any forum or clubs of Field Service Engineers? galsaba@aol.com

I want to use the information that a beeper sends to the display. What I want to do is this: When I call the beeper, I send a message to the display, so rather of seeing the message, I want to read the message to a PC. Any suggestions? galsaba@aol.com