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  • Users: alcri
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  1. alcri

    How to define non-productive admin time for project resources

    I am using MS Project and I think there are a few ways of defining non-productive admin time for all resources. I do not have any experience in this area and I am not sure which one works and what the pros/ cons would be: - In the resource sheet, you could set up a resource with availability...
  2. alcri

    Software maintenance & support best practices

    I was wondering if someone could recommend some white papers or articles on production support best practices in an IT company. We are struggling with handover from implementation teams to application support teams and we would like to be able to better define roles/ responsibilities for the...
  3. alcri

    Managing exaggerated expectations coming out of the sales process

    This is a very sensitive, politically charged question. To summarize- out of the sale process the client has formed an exaggerated opinion as to what they will get. They keep referring back to what they think someone has promised to them. I am having a hard time gaining credibility for the...
  4. alcri

    how to deal with churn - rework caused by the client

    I have a question pertaining more the software industry (I believe) Throughout our projects we always incur delays as clients cannot define requirements quickly and in final forms in a very efficient way. Redoing wok is quite expensive for us- and it is perceived as a way of life. It is...
  5. alcri

    calendar view tasks

    I would like to show the Gantt Chart in Calendar View however it either shows only level one and two tasks or it shows all bars but with the higher level task name. Does someone have more experience with formatting “Calendar view”? I am trying to show all tasks with their respective names and...

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