One of the biggest concerns as it relates to the effect of AI, is how it’ll impact actual human employees. Are we reaching a breaking point, where our labor force will ultimately be rendered obsolete? IFS’s recent study explores that notion in some depth, asking respondents their thoughts on a variety of topics related to AI and the labor force.

While respondents were conflicted in their view of whether AI will ultimately be a help of hinderance with regards to agents, there is a great deal of belief that AI will ensure greater quicker response times and reduced risk in the operation environment. Additionally, those surveyed believed that AI would make for better customer outcomes.

But what will the future of AI in the workplace look like?

In this white paper you will learn:

• How AI will be integrated into the operation environment
• What roadblocks and pitfall lay ahead for those who adopt AI
• How AI will improve operations

This white paper is sponsored by IFS. To download, please complete the form on this page.