Hello catiajim,
My comments:
2. OK, you submit your problems based on a R16 certification, but you have no way to receive fixes on R14 anymore. In the case of a critical problem, don't you think you take quite some risks?
I understand that migrating to R16 or R17 could be expensive, but I...
From my perspective, I think DS should develop a knowledgebase of information about their products, something you can search by yourself and gives you a quick answer without having to call someone.
User forums are for me only one part of the solution, they should publish documents, or at least...
Hello CadArtist,
What would be for you a much better customer support?
As I have only been a DS customer, I cannot compare with PTC or AutoCAD... Of course, I can't say that the IBM support of CATIA products is a very efficient one...
OK, that's interesting. I myself am ready to start challenging DS on their support capacity and efficiency, and I think it will not be very difficult to be more performant than IBM today.
I got in the past some pretty bad experience with them...
What means "rise the bar" from your perspective...
OK, so from your perspective, the current DS model is OK with you? Precisely, we know that the V5R14 is out of support on the 1st of January (I just got that from their web site), do you really think that this gives you enough time to migrate to a newer version?
By the way, I heard that DS is...
Hello, I was reading your posts, guys, about the fact that V5R14 was better than V5R16 or above, but due to DS lifecycle policy, we HAVE to migrate to new releases if we want to be supported. In a why it is good since we can benefit from these functionalities for free, and get all existing...
