capacity and workload analysis for non standard processes
capacity and workload analysis for non standard processes
(OP)
I work as a process analyst at a Bank.
I have been asked to perform a capacity plan for a department that perform non-repetitive functions. The people in the department complete various task, but everyday they incur in overtime to complete their daily work. I've been figuring how I can quantify the department's overload for each process, without a time study that definitely would be very hard to perform on non reptitive tasks.
Any suggestion?
Thank you so much
I have been asked to perform a capacity plan for a department that perform non-repetitive functions. The people in the department complete various task, but everyday they incur in overtime to complete their daily work. I've been figuring how I can quantify the department's overload for each process, without a time study that definitely would be very hard to perform on non reptitive tasks.
Any suggestion?
Thank you so much





RE: capacity and workload analysis for non standard processes
Regards,
RE: capacity and workload analysis for non standard processes
To start, ask the operators what are non-standard tasks and how often do these occur. If a task appears once every three or four days, run the log for about a month. To make this reasonably accurate, you will need at least long enough to log three occurances.
Collect the log sheets on a regular basis. This maintains contact with operators and promotes the idea that this project is to their benefit as well as the company's. Because of the frustration so many operators feel with irregular tasks, they will usually be quite willing to participate.
As you develop standards for various irregulars, you can begin logging only the less frequent and reduce the time needed for recording.
Hope this helps. It works but you will need to sell it to management first. Maybe promote the idea of most efficient use of your time as well as building teamwork.
My earliest applications of it were for mainenance departments and housekeeping in offices.
Griffy
RE: capacity and workload analysis for non standard processes
Good luck!