Application support - both machine and software
Application support - both machine and software
(OP)
Thread starter - I am in the US, and worked for Amada years ago. At that time, we provided application support for customers.
If someone had trouble cutting, or had a new material, we would work with them or run tests in the showroom to figure it out.
AFIK, we even had a software support group. Not sure how much of that was by paid subscription/paid maintenance.
Nowadays - how well do the manufacturers support the user?
Does Amada still provide application support?
How well do the other companies support their systems - who do you call for help?
Regards
Jay
If someone had trouble cutting, or had a new material, we would work with them or run tests in the showroom to figure it out.
AFIK, we even had a software support group. Not sure how much of that was by paid subscription/paid maintenance.
Nowadays - how well do the manufacturers support the user?
Does Amada still provide application support?
How well do the other companies support their systems - who do you call for help?
Regards
Jay
Jay Maechtlen
http://www.laserpubs.com/techcomm





RE: Application support - both machine and software
Chris Krug http://krugtech.com/
Maximum Up-time, Minimum BS
RE: Application support - both machine and software
If in need, we usually get an engineer and parts next day if necessary.
Thankfully if you find someone at the HQ you can chat to and trust, it makes problem solving alot easier.