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NX Help Files

NX Help Files

NX Help Files

(OP)
Is there a new fix available when using Java 8 ?

NX 9.0.3.4
NX 10 (Testing)
Windows 7 64 (Windows 8.1 Tablet)

RE: NX Help Files

The last patch from Siemens for NX( I think it's the Java 7 Update 67 one) works for all versions of Java after that. I've tested it and it works for Java 8 Update 31.

Anthony Galante
Senior Support Engineer



NX3 to NX10 with almost every MR (21versions)

RE: NX Help Files

This issue is resolved completely with NX 10.0 as we've introducing a new documentation server architecture and a search engine that does not depend on which version of Java is installed. Note that Java will still be required, just that the issue related to the Java updates that we've had for the last couple of releases will no longer be a problem.

John R. Baker, P.E.
Product 'Evangelist'
Product Engineering Software
Siemens PLM Software Inc.
Digital Factory
Cypress, CA
Siemens PLM:
UG/NX Museum:

To an Engineer, the glass is twice as big as it needs to be.

RE: NX Help Files

(OP)
Anthony, I applied the patch and now I can't even display the documentation. Just an empty page.

NX 9.0.3.4
NX 10 (Testing)
Windows 7 64 (Windows 8.1 Tablet)

RE: NX Help Files

(OP)
Reinstalled the Docs, at least it now opens.

NX 9.0.3.4
NX 10 (Testing)
Windows 7 64 (Windows 8.1 Tablet)

RE: NX Help Files

Have a look at: http://vimeo.com/91380605
Everything I've said & done in that video applies to NX9, you just need to make sure you use the latest patch available from Siemens.

Anthony Galante
Senior Support Engineer



NX3 to NX10 with almost every MR (21versions)

RE: NX Help Files

(OP)
Other users are starting to see the same issue now.

I'm seeing this in the log file ...

&MACRO MENU, 0, UG_HELP_ON_CONTEXT UG_GATEWAY_MAIN_MENUBAR < F1> ## !
activate_internet_explorer: Internet Explorer not available, restarting server

NX 9.0.3.4
NX 10 (Testing)
Windows 7 64 (Windows 8.1 Tablet)

RE: NX Help Files

For NX10 you need the 64bits version of java.

Gelson Z. Nicoletto
Eng. Supervisor
Mould Desing
Brazil

RE: NX Help Files

Yes, that's correct, you need to make sure that it's the 64-bit version of Java that you have installed on your system before you attempt install either the new documentations server or the actual help files themselves.

John R. Baker, P.E.
Product 'Evangelist'
Product Engineering Software
Siemens PLM Software Inc.
Digital Factory
Cypress, CA
Siemens PLM:
UG/NX Museum:

To an Engineer, the glass is twice as big as it needs to be.

RE: NX Help Files

@phillpd, what version of NX are you using? I assumed you meant NX9 but others have now assumed 10.

Anthony Galante
Senior Support Engineer



NX3 to NX10 with almost every MR (21versions)

RE: NX Help Files

(OP)
I'm running NX9 and have both 32bit and 64bit versions of Java installed. It appears to have broken after installing one of the MPs.

NX 9.0.3.4
NX 10 (Testing)
Windows 7 64 (Windows 8.1 Tablet)

RE: NX Help Files

So if you double click on ...\UGDOC\html_files\nx_help\index.html what happens/do you get?
What browser are you using?

Anthony Galante
Senior Support Engineer



NX3 to NX10 with almost every MR (21versions)

RE: NX Help Files

(OP)
IE10 and just an empty page

NX 9.0.3.4
NX 10 (Testing)
Windows 7 64 (Windows 8.1 Tablet)

RE: NX Help Files

Hi,

I have NX10.0.1 on tablet Dell Pro / Windows 8.1 / Java 8 update 45

My first install of Plm Doc Server and Doc NX10 was OK but after reboot the Server is running but the Doc is not available !!!

TIA

Regards
Didier Psaltopoulos
http://www.psi-cad.com

RE: NX Help Files

Hi,

I just discovered that I have both java 8 update 45 and java 8 update 45 (64 bits)

So, I was able to install and run NX10 help but after reboot it seems that java 32 bits has a startup priority !!!

I have uninstalled java 32 bits and now everything is ok bigsmile

Regards
Didier Psaltopoulos
http://www.psi-cad.com

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