GE Relay Unintentonal Settings Change
GE Relay Unintentonal Settings Change
(OP)
Hello all!
I want to start this threat because of significant and potential problems caused by compatibility between Dell Latitude and GE Relays. I experienced multiple occasions where clients call back asking why we change settings on their relays, when in fact we compare the settings in EnerVista. A pop-up window appears with a message "no setting differences found". One thinks that the settings As Found and As Left are the same.
I want to ask if anyone has experienced such setting change and what change and perhaps what was the solution to prevent this.
Thank you all.
I will be close by to answer any questions regarding my experience.
I want to start this threat because of significant and potential problems caused by compatibility between Dell Latitude and GE Relays. I experienced multiple occasions where clients call back asking why we change settings on their relays, when in fact we compare the settings in EnerVista. A pop-up window appears with a message "no setting differences found". One thinks that the settings As Found and As Left are the same.
I want to ask if anyone has experienced such setting change and what change and perhaps what was the solution to prevent this.
Thank you all.
I will be close by to answer any questions regarding my experience.






RE: GE Relay Unintentonal Settings Change
Sounds a bit like a training issue, either on your operator's end, or on the client's end.
I highly doubt that EnerVista would be changing settings on it's own. That would be a MASSIVE bug that one would expect to be found quickly, and should have been found before release.
RE: GE Relay Unintentonal Settings Change
RE: GE Relay Unintentonal Settings Change
On a separate occasion we compare the setting files sent by the client for the same relay and now we find a setting difference. I understand this is a big deal.
I experienced this issue first hand during an all site relay testing and found that my settings were different. I only performed metering checks. The as left settings were different than my as found. The only setting difference was "Assignable Input 1 was enabled". The as found setting for Assignable Input 1 was disabled.
I relate the Dell Latitude with these unexpected changes because I tried using other laptops and have not experienced any problems. We have 17 laptops that do not experience this. Only the Dell E5500 series and the 6500 series have this problem.
RE: GE Relay Unintentonal Settings Change
We currently have the most up to date version of EnerVista. We also keep our computers up to date. Thank you for sharing!
RE: GE Relay Unintentonal Settings Change