replacement parts, restrictions, aka you're too ignorant to work on your machine.
replacement parts, restrictions, aka you're too ignorant to work on your machine.
(OP)
I've been helping my customers through some unreasonable parts policies (see thread title!). The trend most manufacturers are following is to try to restrict sales of certain parts under the guise that it's way too dangerous and risky for a machine owner to do his own repair. I was told this is in the customers best interest. I as well as many laser cutting system owners do not believe this. Most of the techs the OEMs send out are not rocket scientists let alone any smarter than most of the owners I know. Are we owning our machines outright or "leasing via ownership" via an unreasonable service policies?
I worked w a machine owner today who was primarily a Bystronic house, the must have had at least 10 of them over the years. They're buying a new Trumph. One of the main reasons they went w the Trumph is they were told there would be absolutely no playing games when ANY part is needed. Also any documentation and passkeys, codes, keycards, secret handshakes..... whatever is needed to get the machine back online. When the OEM's hold back on this, the users suffer w lost production. Being told I need a tech w that part I ordered isn't so bad.... until you are told the tech will be there in a few weeks.
What I ask of everyone here is to please give examples of what machine you own and what kind of restrictions are being imposed. Is Trumph really being transparent w their service?
I worked w a machine owner today who was primarily a Bystronic house, the must have had at least 10 of them over the years. They're buying a new Trumph. One of the main reasons they went w the Trumph is they were told there would be absolutely no playing games when ANY part is needed. Also any documentation and passkeys, codes, keycards, secret handshakes..... whatever is needed to get the machine back online. When the OEM's hold back on this, the users suffer w lost production. Being told I need a tech w that part I ordered isn't so bad.... until you are told the tech will be there in a few weeks.
What I ask of everyone here is to please give examples of what machine you own and what kind of restrictions are being imposed. Is Trumph really being transparent w their service?
Chris Krug http://krugtech.com/
Maximum Up-time, Minimum BS





RE: replacement parts, restrictions, aka you're too ignorant to work on your machine.
Chris Krug http://krugtech.com/
Maximum Up-time, Minimum BS
RE: replacement parts, restrictions, aka you're too ignorant to work on your machine.
Hell i've been begging for new software (BYSOFT for Win7) for years that they claim they have been working on but i never hear a thing nor get any straight answers if i ask what's going on.. any new versions etc. It's a pitty as the machines themselves aren't to bad a bit of gear.
RE: replacement parts, restrictions, aka you're too ignorant to work on your machine.
Chris Krug http://krugtech.com/
Maximum Up-time, Minimum BS
RE: replacement parts, restrictions, aka you're too ignorant to work on your machine.
I would argue that a similar scenario is at the heart of your posting. Yes, one can posit a scenario where buyers do their own repairs for 90% of all failures and situations. But, when those last 10% of problems are encountered, the machine sellers will have had insufficient service revenue to support the cadre of the few service techs and field engineers that can solve those "tough" problems.
It's not that different than the fact that one could build fences and install locks to protect one's home, and one can argue that we ought not need to pay taxes to feed the police, but those few times when we do need them, we would lament the disappearance of those that "protect and serve" because we were shortsighted and didn't want to pay enough to for them to make a living.
Ultimately, I see this as more of a taxation situation; you pay that premium to ensure that there is someone to call when you really need to call that someone.
TTFN
FAQ731-376: Eng-Tips.com Forum Policies
RE: replacement parts, restrictions, aka you're too ignorant to work on your machine.
Chris Krug http://krugtech.com/
Maximum Up-time, Minimum BS
RE: replacement parts, restrictions, aka you're too ignorant to work on your machine.
At some point in time, we'll get smart enough to predict when certain catastrophic failures will occur and replace the imminent part failures before they occur, which will further aggravate your situation, since only some companies will be willing to do that, and there will still be a demand for actual repair services.
TTFN
FAQ731-376: Eng-Tips.com Forum Policies
RE: replacement parts, restrictions, aka you're too ignorant to work on your machine.
Chris Krug http://krugtech.com/
Maximum Up-time, Minimum BS
RE: replacement parts, restrictions, aka you're too ignorant to work on your machine.
RE: replacement parts, restrictions, aka you're too ignorant to work on your machine.
RE: replacement parts, restrictions, aka you're too ignorant to work on your machine.
Chris Krug http://krugtech.com/
Maximum Up-time, Minimum BS