Multilin 469 vs Competitors
Multilin 469 vs Competitors
(OP)
Hello all,
As I type this I am going nuts trying to deal with GE/Multilin tech. support. We recently sent in an older style SR469 relay for repair and calibration. The relay had a password set when it was sent in for repair. We now have the relay back and are trying to put it in service. However, I cannot gain access to the relay setpoints because someone at GE/Multilin changed the password stored in the relay and I don't know what it is. I contacted tech. support and provided them the encrypted password as requested. They demanded that I send them an email with the relay model, serial number, firmware revision, encrypted password, the name of my first born child, etc. which I have done. A case number was generated and emailed back to me. Two hours and three phone calls later, I still have not been able to pry the right password out of them in order to gain programming access to my relay. This is a problem that GE/Multilin caused in the first place!
This is not the first heartburn I have had dealing with GE/Multilin tech support.
Is there an equally good or better large motor protection relay product out there on the market that has decent technical support? Does anybody have experience with the SEL 710 relay? Any help would be appreciated. Thanks!
As I type this I am going nuts trying to deal with GE/Multilin tech. support. We recently sent in an older style SR469 relay for repair and calibration. The relay had a password set when it was sent in for repair. We now have the relay back and are trying to put it in service. However, I cannot gain access to the relay setpoints because someone at GE/Multilin changed the password stored in the relay and I don't know what it is. I contacted tech. support and provided them the encrypted password as requested. They demanded that I send them an email with the relay model, serial number, firmware revision, encrypted password, the name of my first born child, etc. which I have done. A case number was generated and emailed back to me. Two hours and three phone calls later, I still have not been able to pry the right password out of them in order to gain programming access to my relay. This is a problem that GE/Multilin caused in the first place!
This is not the first heartburn I have had dealing with GE/Multilin tech support.
Is there an equally good or better large motor protection relay product out there on the market that has decent technical support? Does anybody have experience with the SEL 710 relay? Any help would be appreciated. Thanks!





RE: Multilin 469 vs Competitors
RE: Multilin 469 vs Competitors
RE: Multilin 469 vs Competitors
Thus far, they have had only good things to report on the SEL-710.
Be aware that the settings and configuration of the SEL-710 are quite a bit different than for the 469. The first one will probably be a bit of a struggle.
RE: Multilin 469 vs Competitors
We use the SEL-749 as a brand labeled product (the A-B 825P), I hear nothing but good things about it.
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RE: Multilin 469 vs Competitors
"Dear future generations: Please accept our apologies. We were rolling drunk on petroleum."
— Kilgore Trout (via Kurt Vonnegut)
For the best use of Eng-Tips, please click here -> FAQ731-376: Eng-Tips.com Forum Policies
RE: Multilin 469 vs Competitors
RE: Multilin 469 vs Competitors
I welcome any feedback on competitor's products that are comparable to the Multilin SR469 Motor Relay.
Again, thanks!
RE: Multilin 469 vs Competitors
Glad you were able to get back online. Having to deal with support folks that are more interested in issuing you a call # rather than dealing with your immediate problem is very frustrating, however I guess it is the business model of some companies.
In the USA market you have Multilin & SEL as the main products. That doesn't mean ABB / Siemens / Alstom, etc don't have a product.
The SEL 710 offers similar protection functions. A different SW environment. I believe they offer con formal coating, etc if you have a harsh environment. They offer bezel plates to replace competitor relays as well.
The SEL service system is set up different. If you call them, they WILL get you with someone quickly that knows the product and can provide an answer on the phone. I've always been impressed by that.