General Fault Exception Error, graphics card?
General Fault Exception Error, graphics card?
(OP)
Hello
I recently installed NX 7.5 on my new laptop which has Windows 7 64 bit, a Intel 2920 CPU, and an Nvidia 580m graphics card. When I go to start up the program I receive and error message that says "General Fault Exception". I've talk with my CAD professor and he has never seen an error like this before, we've tried multiple solutions including, installing a different bit version as well as disabling my overclock that is on my GPU.My professor is under the impression that it's a problem with my GPU and that its too powerful (yeah right!). Also I've called Siemens and spoke with a support guy, he also said that it's probably a problem with my GPU; however, he agreed that my teachers assertion about my card was flawed and had me open up the Nvidia 3D settings, within there I messed with some settings to try to get it to work. But there was not a 3D modeling setting that the support guy claimed there would be. I've yet to get NX past the "General Fault Exception" error and was wondering if anyone knew what I can do to get this program running, and if it is in fact a problem with my 3D settings which I can fix?
Long story short, what Nvidia 3D settings should I change to this program running?
Thank you so much for time!!
I recently installed NX 7.5 on my new laptop which has Windows 7 64 bit, a Intel 2920 CPU, and an Nvidia 580m graphics card. When I go to start up the program I receive and error message that says "General Fault Exception". I've talk with my CAD professor and he has never seen an error like this before, we've tried multiple solutions including, installing a different bit version as well as disabling my overclock that is on my GPU.My professor is under the impression that it's a problem with my GPU and that its too powerful (yeah right!). Also I've called Siemens and spoke with a support guy, he also said that it's probably a problem with my GPU; however, he agreed that my teachers assertion about my card was flawed and had me open up the Nvidia 3D settings, within there I messed with some settings to try to get it to work. But there was not a 3D modeling setting that the support guy claimed there would be. I've yet to get NX past the "General Fault Exception" error and was wondering if anyone knew what I can do to get this program running, and if it is in fact a problem with my 3D settings which I can fix?
Long story short, what Nvidia 3D settings should I change to this program running?
Thank you so much for time!!





RE: General Fault Exception Error, graphics card?
I don't have the link off hand, but there is a page on the Siemens site that lists certified hardware/drivers.
Graphics card too powerful? No way.
Graphics card doesn't support OpenGL the way that NX needs? More likely.
RE: General Fault Exception Error, graphics card?
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RE: General Fault Exception Error, graphics card?
RE: General Fault Exception Error, graphics card?
RE: General Fault Exception Error, graphics card?
It supports 4.1
RE: General Fault Exception Error, graphics card?
RE: General Fault Exception Error, graphics card?
However, if your graphics card isn't on the official list, doesn't mean it won't work, only that you won't get much in the way of official support. Try different drivers, sometimes the older versions work better.
Do any of your peers have a similar system on which NX works?
Open the Nvidia control panel and select 'Manage 3D settings'. Is 'ugs nx' in the list of programs?
RE: General Fault Exception Error, graphics card?
Try to start NX again. Then start up windows explorer, type in %TEMP% in the address bar then press enter and it will change to your temp folder. Sort by date and your NX log file shuld be there, the filename start with your username and end in .syslog.
Upload the log file here if you get one. If you do then the log should tell us what the cause is.
The other thing to try is to delete the following key from the windows registry:
HKEY_CURRENT_USER\Software\Unigraphics Solutions\NX\7.5
I've seen it a number of times where NX won't start so deleting that key will get it going. In this case I don't think it's the cause but it's worth a try.
Anthony Galante

Technical Resource Coordinator
NX4.0.4MP10, NX5.0.0->5.0.6, NX6.0.0->NX6.0.5, NX7.0.0->NX7.0.1 & NX7.5.0.32-> NX7.5.4.4, Beta NX8.0.0.25
RE: General Fault Exception Error, graphics card?
To cowski: There is no one that I know of that has a similar system; however I've already installed the program on several other computers for my classmates who cant figure how to download it and apply the licenses. I've also checked the programs in the 3D settings when I first contacted GTAC and I had to add it to the list of programs.
RE: General Fault Exception Error, graphics card?
RE: General Fault Exception Error, graphics card?
RE: General Fault Exception Error, graphics card?
Are you installing the software as an administrator? Do you have UAC (User Account Control) turned off when doing so? I always advise our customers to turn off UAC as it can do very funny things when doing installs.
My recommendation is turn off UAC, then uninstall NX and install the 64bit version if you have it otherwise use the 32bit one. You can update NX7.5 to a later level, but if it doesn't start with the base install I wouldn't think that an update will help.
Also did you try the registry edit I suggested? It won't break anything, it just stores the NX preferences and is recreated when you start NX.
Anthony Galante

Technical Resource Coordinator
NX4.0.4MP10, NX5.0.0->5.0.6, NX6.0.0->NX6.0.5, NX7.0.0->NX7.0.1 & NX7.5.0.32-> NX7.5.4.4, Beta NX8.0.0.25
RE: General Fault Exception Error, graphics card?
RE: General Fault Exception Error, graphics card?
RE: General Fault Exception Error, graphics card?
Here is the log of after I've installed the 64 bit with UAC disabled fully.
RE: General Fault Exception Error, graphics card?
The GeForce series of cards while they do support Open GL are not certified by Siemens for use with NX.
"Wildfires are dangerous, hard to control, and economically catastrophic."
Ben Loosli
RE: General Fault Exception Error, graphics card?
RE: General Fault Exception Error, graphics card?
Anthony Galante

Technical Resource Coordinator
NX4.0.4MP10, NX5.0.0->5.0.6, NX6.0.0->NX6.0.5, NX7.0.0->NX7.0.1 & NX7.5.0.32-> NX7.5.4.4, Beta NX8.0.0.25
RE: General Fault Exception Error, graphics card?
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RE: General Fault Exception Error, graphics card?
There's a conflict with something else on the system but the log file isn't giving any info.
Sorry I can't be of anymore help.
Anthony Galante

Technical Resource Coordinator
NX4.0.4MP10, NX5.0.0->5.0.6, NX6.0.0->NX6.0.5, NX7.0.0->NX7.0.1 & NX7.5.0.32-> NX7.5.4.4, Beta NX8.0.0.25
RE: General Fault Exception Error, graphics card?
Do you have any modified configuration files from a prior build on your machine? These can sometimes cause problems.
"Wildfires are dangerous, hard to control, and economically catastrophic."
Ben Loosli
RE: General Fault Exception Error, graphics card?
RE: General Fault Exception Error, graphics card?
Thanks
Nate