PDM data going missing for users
PDM data going missing for users
(OP)
Hello,
One of our users has just tried to find an old SolidWorks document and can't find it in the vault. On closer inspection it seems as though most of the data in a large old project of ours has disappeared. Looking at the actual vault data on the server it seems as though the data is there, however it is not visible from any workstation. I'm not sure if it's affecting any more projects.
Any ideas?
We're running SW2009 SP5.0
One of our users has just tried to find an old SolidWorks document and can't find it in the vault. On closer inspection it seems as though most of the data in a large old project of ours has disappeared. Looking at the actual vault data on the server it seems as though the data is there, however it is not visible from any workstation. I'm not sure if it's affecting any more projects.
Any ideas?
We're running SW2009 SP5.0






RE: PDM data going missing for users
You also might want to check your permission settings.
Colin Fitzpatrick (aka Macduff)
Mechanical Designer
Solidworks 2010 SP 3.1
Dell 490 XP Pro SP 2
Xeon CPU 3.00 GHz 3.00 GB of RAM
nVida Quadro FX 3450 512 MB
3D Connexion-SpaceExplorer
RE: PDM data going missing for users
RE: PDM data going missing for users
Don't know if it will work, but it's just a test. It sounds very weird what's happening with your vault. Perhaps some of the other users of this forum can shed some light on your problem. Did you check your access permissions under your vault admin?
Best,
Colin Fitzpatrick (aka Macduff)
Mechanical Designer
Solidworks 2010 SP 3.1
Dell 490 XP Pro SP 2
Xeon CPU 3.00 GHz 3.00 GB of RAM
nVida Quadro FX 3450 512 MB
3D Connexion-SpaceExplorer
RE: PDM data going missing for users
The underscore is strange though. You'll want to follow Colin's suggestion and see what happens.
Jeff Mirisola, CSWP
Design Manager/Senior Designer
M9 Defense
My Blog
RE: PDM data going missing for users
You might want to call tech support Steve.
Colin Fitzpatrick (aka Macduff)
Mechanical Designer
Solidworks 2010 SP 3.1
Dell 490 XP Pro SP 2
Xeon CPU 3.00 GHz 3.00 GB of RAM
nVida Quadro FX 3450 512 MB
3D Connexion-SpaceExplorer
RE: PDM data going missing for users
my access should be sound, I'm an administrator, but are there any settings I'm forgetting?
I hoped for a moment that another administrator had archived the project, but no joy there.
I wish I could call tech support, our subscriptions ran out at the beginning of this month, typical
RE: PDM data going missing for users
You might also want to post this question on the SolidWorks Forums. You don't need to be on subscription and there's a good chance that a SolidWorks employee might respond.
Jeff Mirisola, CSWP
Design Manager/Senior Designer
M9 Defense
My Blog
RE: PDM data going missing for users
Joe Hasik,
CSWP/SMTL/MTLS
SW 10 x64, SP 3.0
Dell T3400
Intel Core2 Quad
Q6700 2.66 GHz
3.93 GB RAM
NVIDIA Quadro FX 4600
RE: PDM data going missing for users
RE: PDM data going missing for users
Matt Lorono
Lorono's SolidWorks Resources & SolidWorks Legion
&
RE: PDM data going missing for users
1/ Stop PDMWorks Workgroup Server service
2/ Open Windows Explorer and go to the VaultData folder
3/ Delete <VaultData dir>\data\cache.store
4/ Delete the following files if present:
- <VaultData dir>\projects\<ProjectNameWithMissingFiles>\pdmrc\tree.pdmw
- <VaultData dir>\projects\<ProjectNameWithMissingFiles>\pdmrc\treeinfo.pdmw
- <VaultData dir>\projects\<ProjectNameWithMissingFiles>\pdmrc\treeinfo.old.pdmw
5/ Restart the vault service twice with validation enabled.
Restarting the vault service twice with vault validation enabled will repair the vault by recreating the missing tree information and tree metadata files in those projects.
It takes about an hour for the tree structure to rebuild, so i'll have to time it carefully
I'll let you know if it works
RE: PDM data going missing for users
My 2 cents....It might be worth bringing in an application engineer (from your VAR) to help out. I know you folks didn't renew your subscription, but it might be time to pay them and fix this problem right. I'm not saying you don't know what you're doing, but this is very sensitive data, and one mistake might really mess things up.
Good luck with your quest.
best,
Colin Fitzpatrick (aka Macduff)
Mechanical Designer
Solidworks 2010 SP 3.1
Dell 490 XP Pro SP 2
Xeon CPU 3.00 GHz 3.00 GB of RAM
nVida Quadro FX 3450 512 MB
3D Connexion-SpaceExplorer
RE: PDM data going missing for users
Unless this 'someone' is an expert, I don't know that I'd take that risk.
Jeff Mirisola, CSWP
Design Manager/Senior Designer
M9 Defense
My Blog
RE: PDM data going missing for users
Perhaps you can negotiate the VAR's work as part of getting back on subscription. Sort of like paying for a car diagnostic and that fee being applied to any repairs they make.
- - -Updraft
RE: PDM data going missing for users
After the copy, and with the service restarted, try the following. In the Vault Settings tab of VaultAdmin there is a check box for Validate vault. Try checking that, and rebooting the vault computer. It might fix itself.
Eric
RE: PDM data going missing for users
I did the process as described above and it worked, so I thought I'd mention it in case anyone searches for this in the future
Got to admit I was sweating a bit though
RE: PDM data going missing for users
Happy Friday,
Colin Fitzpatrick (aka Macduff)
Mechanical Designer
Solidworks 2010 SP 3.1
Dell 490 XP Pro SP 2
Xeon CPU 3.00 GHz 3.00 GB of RAM
nVida Quadro FX 3450 512 MB
3D Connexion-SpaceExplorer
RE: PDM data going missing for users