Enhancement Question
Enhancement Question
(OP)
Is there a way to submit an Enhancement Request directly from the SW interface? I think SW would receive more ER's if you did not have to stop what you are doing, log into the SW site and so on.....
BB
BB






RE: Enhancement Question
That would be great and sounds like an ER in itself!
- - -Updraft
RE: Enhancement Question
This will probably be a case of SW overlooking the painfully simple. Make a toolbar button for it and they would have to hire 10 more people just to handle the flood of incoming requests :)
RE: Enhancement Question
Matt Lorono
Lorono's SolidWorks Resources & SolidWorks Legion
&
RE: Enhancement Question
Like Google&Picasa it should allow the user to add their login info to RX settings so it can log you onto and decode what area to place it under because RX uses Field-Subfield for categorization and Customer Portal has Primary Field, Secondary Field, Tertiary Field.
You can also have your VAR submit your Service Requests by emailing them your RX file and having them deal with it. It's part of what they get paid to do from maintenance fee. They are usually always logged in except for when SolidWorks automatically logs them off every hour.
Michael