CAT dealer support in Afghanistan
CAT dealer support in Afghanistan
(OP)
Hi, good people. I work in Afghanistan, operating and maintaining Caterpillar generators at a military site. I have had training and experience on Wartsila engines but not so much on Caterpillar. What can one do to get support from Caterpillar USA bypassing the local dealer who seems, at best, not interested in customer care? The USA office refer me to this dealer, who does not seem to have the expertise to qualify as a dealer. Anybody any ideas?





RE: CAT dealer support in Afghanistan
Try to find out which dealer _did_ sell the generators, and seek support there.
Mike Halloran
Pembroke Pines, FL, USA
RE: CAT dealer support in Afghanistan
RE: CAT dealer support in Afghanistan
Expecting more of them leads to disappointment.
Do you have any specific technical questions that might be explored here?
Mike Halloran
Pembroke Pines, FL, USA
RE: CAT dealer support in Afghanistan
After the first Gulf war, there was a feeding frenzy by most of the CAT dealers trying to sell product in the area, and things got pretty ugly. CAT hammered all the dealers down and tried to keep the normal channels working, but as yo can see not always working.
As mentoined above, if you have specific questions maybe someone here can help.
RE: CAT dealer support in Afghanistan
RE: CAT dealer support in Afghanistan
I'm sure your progressive friend isn't wrong.
rmw
RE: CAT dealer support in Afghanistan
Thanks, anyway. I shall try to get to the Swiss people. If I get any other problems I shall definitely ask here.
Thank you.
RE: CAT dealer support in Afghanistan
RE: CAT dealer support in Afghanistan
please contact me directly in the Cat EAME Headquarters in Geneva (you can find the phone number on the net). We can discuss in details your concerns and address them with the top management at the Local Dealer(with Cat Support).
Fabrizio Dotta
Cat EAME Geneva Switzerland