Blackballed...
Blackballed...
(OP)
So, the first group lead with this client lasted 3 months, the second, 3 weeks - I'm the third lead in my 4th month and the call came in that the client construction rep wants somebody to come solve a field problem EXCEPT me.
This is an alliance relationship between my company and the client's and times aren't great, so tough talk ("just tell the client you don't want his business" or "request another construction rep") isn't an option.
What's funny is that the first group lead is the one we sent to solve the problem - we're back to the top of the batting order, I guess. My boss and I both thought I should go anyway because it is my project and I'm the most familiar with it. We were warned away from doing that by two in-house people that know this guy well. They said we should give him some time to cool off.
I met this guy in person once for about 30 seconds and talked to him on the phone for about 5 minutes. The phone call was tense (my voice never raised, his did a little), but I thought I had defused the situation. That call was two weeks ago. I guess I didn't settle things as well as I thought I had...
I know this isn't really a question - I guess I'm just venting - but have you folks experienced this type of thing before?
This is an alliance relationship between my company and the client's and times aren't great, so tough talk ("just tell the client you don't want his business" or "request another construction rep") isn't an option.
What's funny is that the first group lead is the one we sent to solve the problem - we're back to the top of the batting order, I guess. My boss and I both thought I should go anyway because it is my project and I'm the most familiar with it. We were warned away from doing that by two in-house people that know this guy well. They said we should give him some time to cool off.
I met this guy in person once for about 30 seconds and talked to him on the phone for about 5 minutes. The phone call was tense (my voice never raised, his did a little), but I thought I had defused the situation. That call was two weeks ago. I guess I didn't settle things as well as I thought I had...
I know this isn't really a question - I guess I'm just venting - but have you folks experienced this type of thing before?
If you "heard" it on the internet, it's guilty until proven innocent. - DCS
http://www.eng-tips.com/supportus.cfm





RE: Blackballed...
I've been thrown off of more than one job by an assho!e client. They have all been young (32 yo or younger,) male, government workers in the lower tier of their group ranking. Coincidence, maybe. Probably more related to personality type, theirs and mine.
"If you are going to walk on thin ice, you might as well dance!"
RE: Blackballed...
Mike McCann
MMC Engineering
RE: Blackballed...
If you "heard" it on the internet, it's guilty until proven innocent. - DCS
http://www.eng-tips.com/supportus.cfm
RE: Blackballed...
"Dealing with a**eholes?"
We all meet them at one time or another.
They exist, they seem to have more job security than they deserve and they like to bully.
Some of them like to be fired back at.
Risky.
I've never had the nerve to try it, and just as well as I don't have the judgement to know which ones will be happy to get something lobbed back and which ones will "have you back walking the beat".
Now I'd say that this guys boss must know how he is and I'd expect that if your boss got on the phone to his boss and discussed it with them they'd probably say to give as good as you get and not to worry about the guy foaming at the mouth. If they make a habit of getting every Tom Dick and Harry the can they wouldn't get very far. That way, if you know your job is safe you are no longer in a subservient position and you can face up to the guy and ask what his problem is.
Worth a try.
JMW
www.ViscoAnalyser.com
RE: Blackballed...
RE: Blackballed...
Does one give a higher pitch?
Mike McCann
MMC Engineering
RE: Blackballed...
If you "heard" it on the internet, it's guilty until proven innocent. - DCS
http://www.eng-tips.com/supportus.cfm
RE: Blackballed...
In Britain you have an a**e and an a**ehole, in the US a Butt and an a**ehole... or am I wrong? Again.
JMW
www.ViscoAnalyser.com
RE: Blackballed...
Still, living in these hard times...
RE: Blackballed...
you can have or be a buttho!e in the US. Or, if you prefer, you can listen to the Buttho!e Surfers on your iPod.
"If you are going to walk on thin ice, you might as well dance!"
RE: Blackballed...
Getting angry never works. Some of these guys antagonize people for sport. All of them have lawyers on retainer all the time, so the incremental cost to sue you is pocket change to them.
What works is to go assess the problem in person. Collect your own data, or very closely observe the persons who must do so, while they do it, paying particular attention to how they do it. Do not accept anyone else's data. Politely request that any tests already done be repeated, yes again, in your personal presence. Write down what you can, take a bunch of photos and videos, etc.
Then, figure out what's wrong, and why, and contact the billionaire/ complainant directly, speak directly, and expect direct responses. Be polite and precise. Be prepared for pointed questions intended to gauge your bona fides as well as your conclusions.
Propose a corrective action, including what you will do, what you expect the result to be, what you expect to _not_ get better, and commit to a date to have it done. Then, get it done by that date... at which time, you'd better have your Plan B ready to go, if the tests don't go well.
;---
There might be some billionaires who are really nice guys. I've only had occasion to meet them when my team had already screwed up at least twice, e.g. by producing an unsatisfactory product, and then failing to correct the problem.
Mike Halloran
Pembroke Pines, FL, USA
RE: Blackballed...
In the area I live, billionaires(millionaires here) insist on speaking only to your boss.
It is one cardinal rule.
respects
IJR
RE: Blackballed...
As for swearingen, he's the customer and you have to decide if you want his money, or not, and act accordingly.
Good luck,
Latexman
RE: Blackballed...
... and their problems never really get fixed.
... and their lawyers become millionaires.
... and they spend their lives, angry.
... and they imprint the anger on those around them.
I.e., a great number are arseholes.
Billionaires give the boss as much respect as (s)he deserves, but they get the story from the guy doing the work.
Mike Halloran
Pembroke Pines, FL, USA
RE: Blackballed...
I proposed that we sit down and explain the drawings in plain english, this seemed to help.
Often a client gets this way because of their own inadequacies. If you can find out what that is then addressing it can make life a lot easier.
RE: Blackballed...
You have to be there, in person.
Mike Halloran
Pembroke Pines, FL, USA
RE: Blackballed...
It's like a hierarchy. Email only works if you've spoken to the other party. Telephone only works if you've met the other party. Meeting the other party only works if you've had beers together.
- Steve
RE: Blackballed...
RE: Blackballed...
Sounds so attractive in theory.
KENAT,
Have you reminded yourself of FAQ731-376: Eng-Tips.com Forum Policies recently, or taken a look at posting policies: http://eng-tips.com/market.cfm?
What is Engineering anyway: FAQ1088-1484: In layman terms, what is "engineering"?
RE: Blackballed...
Brought a chuckle to me. I guess the politest way I can say this is that he would not know what the definition of a "pointed question" is. He's much more likely to tell me to get the f*** out of his office...
I do believe that if another problem comes up, I will make the trip whether he specifically excludes me or not. I'm actually kind of disappointed in myself that I didn't go this time...
If you "heard" it on the internet, it's guilty until proven innocent. - DCS
http://www.eng-tips.com/supportus.cfm
RE: Blackballed...
Meet at the actual site of the problem.
Mike Halloran
Pembroke Pines, FL, USA
RE: Blackballed...
Once upon a time, as a junior / intermediate engineer, I was asked to re-write a specification on aerial coolers. I didn't know a lot about aerial coolers, but I gave it a shot. After gathering as much as I could (GPSA data, books, other specifications from other companies), I wrote my first draft. In the first draft was a clause that I had found in a specification from an EPC firm for which I had tremendous respect. It said that it recommended a minimum 1:20 slope on the last tube pass for aerial coolers in condensing service. It made sense to me, so I put it in my draft.
A "Client" subsequently reviewed the draft, and took rather strong exception to the clause. He said, among other things: "That will force split header box design, larger frames...what a stupid idea that is! Who came up with that? Whoever came up with that is obviously a complete idiot who knows nothing about aerial coolers. Boy, I'd sure like to know who that idiot was."
I could only respond that I was no expert, and that the clause came from a specification that had been prepared by a company for whom I had a lot of respect. So, he demanded that I send him a copy of the specification - which, dutifully following upon his instructions, I did.
It came to pass that the "Client" used to work at an EPC company, and apparently, when employed there, once was asked to write a specification on aerial coolers, which he then sealed and signed with his professional engineering seal. Being somewhat observant, I couldn't help but notice a striking similarity between the name on the seal and the name of this "Client"...
My next trip was to the fax machine:
"Dear (Client): Here is a copy of the page of the specification in question, along with the cover page bearing the professional endorsement of the idiot who wrote it...".
I waited for several days for a response, calmly sipping my coffeee. I never heard from him again.
Regards,
SNORGY.
RE: Blackballed...
You're lucky it wasn't you that was never heard from again.
JMW
www.ViscoAnalyser.com
RE: Blackballed...
Regards,
SNORGY.
RE: Blackballed...
SNORGY, I LIKE IT!!!!!!!!!!!
I've tried the idiot filter but find that it can be very dangerous if the filter clogs. What usually happens then is an explosion of idiocy, orders of magnitude greater than if I had let a few idiocies sneak out to diffuse the mounting pressure.
"If you are going to walk on thin ice, you might as well dance!"
RE: Blackballed...
Apparantly being blunt isn't universily accepted as a good thing.
KENAT,
Have you reminded yourself of FAQ731-376: Eng-Tips.com Forum Policies recently, or taken a look at posting policies: http://eng-tips.com/market.cfm?
What is Engineering anyway: FAQ1088-1484: In layman terms, what is "engineering"?
RE: Blackballed...
JMW
www.ViscoAnalyser.com
RE: Blackballed...
If I'd said the things I said at my old employer in the UK people would have asked why I was nancying around/holding back/playing nice.
The offences that got me exiled are far worse than that.
KENAT,
Have you reminded yourself of FAQ731-376: Eng-Tips.com Forum Policies recently, or taken a look at posting policies: http://eng-tips.com/market.cfm?
What is Engineering anyway: FAQ1088-1484: In layman terms, what is "engineering"?
RE: Blackballed...
"I'm too drunk to work here today, and too intelligent to come back tomorrow."
At least I finally got to meet the security guard. I missed him at the Christmas party.
I really wouldn't recommend too many of those.
Regards,
SNORGY.