Added VAR Cost
Added VAR Cost
(OP)
I got an invoice from SW VAR which has an additional $100.00 charge for a remote assistance tool as an option for virtual tech. It seems to me this is primarily for their benefit so why should/would I pay it. Just curious, are others paying this?






RE: Added VAR Cost
Ever used the add-in from SolidJott.com? I wonder if it's something like this? (But I'm pretty sure you don't get charged at using the Solid Jott add-in.)
Do you need remote assistance? Do you need ANY assistance? That seems to be the point of disgruntlement among many users of late is that they're charged for services they don't use--such as "support".
Jeff Mowry
www.industrialdesignhaus.com
A people governed by fear cannot value freedom.
RE: Added VAR Cost
When all else fails...Ctrl-Alt-Del
drawn to design, designed to draw
RE: Added VAR Cost
Whether your VAR provides quality support is another issue.
RE: Added VAR Cost
Matt Lorono
CAD Engineer/ECN Analyst
Silicon Valley, CA
Lorono's SolidWorks Resources
Co-moderator of Solidworks Yahoo! Group
and Mechnical.Engineering Yahoo! Group
RE: Added VAR Cost
weevoe