Mathcad Technical Support
Mathcad Technical Support
(OP)
Soon after they acquired Mathcad, PTC directed our engineering firm to one of their subcontractors for maintenance and technical support. We have been pleased with the service this subcontractor has been providing.
Lately, we have been receiving unsolicited phone calls and e-mails from another PTC subcontractor offering the same service. The caller asks whether we are satisfied with their competitor's service and whether we are interested in a competitive price proposal. I find this unprofessional.
Does PTC share its client database with more than one subcontractor? Or, is the announced impending sale of PTC causing internal confusion?
Lately, we have been receiving unsolicited phone calls and e-mails from another PTC subcontractor offering the same service. The caller asks whether we are satisfied with their competitor's service and whether we are interested in a competitive price proposal. I find this unprofessional.
Does PTC share its client database with more than one subcontractor? Or, is the announced impending sale of PTC causing internal confusion?





RE: Mathcad Technical Support
Now, that I have been ignoring him, the second PTC subcontractor has been phoning and e-mailing the president of our firm, attempting to pressure him to switch our PTC Mathcad account to his firm.
Any comments?
RE: Mathcad Technical Support
Cheers
Greg Locock
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RE: Mathcad Technical Support
I have found Mathcad easy enough to use until you run into its limitations.
RE: Mathcad Technical Support
I get a number of Mech Eng (CAD) style emails from PTC from such suppliers, e.g. for seminars. Most I browse and then delete. If they were offereing something useful, I'd consider replying.
The hard part is fending of an aggressive salesman.!
Philip