UGS/Siemens support
UGS/Siemens support
(OP)
I'm investigating several PLM software providers, and am curious if anyone knows if UGS/Siemens has a premium maintenance support option, or just one flat support package? I see others like Dassault and PTC have various levels of support at various prices. Thanks!





RE: UGS/Siemens support
RE: UGS/Siemens support
By support, I mean tech support over the phone as well as contacting someone to get questions answered immediately....not really coming on-site to address any isses. I'm not sure if PTC or Dassault offer user input, but I know that Siemens works with the NX user group to try and enhance the software to their needs via Customer Improvement Process (CIP, which is voting on software enhancements) and the PLM World user group (which compiles the CIP ballot items).
Tim Flater
Senior Designer
Enkei America, Inc.
www.enkei.com
Some people are like slinkies....they don't really have a purpose, but they still bring a smile to your face when you push them down the stairs.
RE: UGS/Siemens support
RE: UGS/Siemens support
Tim Flater
Senior Designer
Enkei America, Inc.
www.enkei.com
Some people are like slinkies....they don't really have a purpose, but they still bring a smile to your face when you push them down the stairs.
RE: UGS/Siemens support
RE: UGS/Siemens support
No problem....and just to be clear, the maintenance isn't a set fee, it's based upon your licensing (what you purchase). It can be cheaper to bundle modules together rather than purchase each module separately.
Tim Flater
Senior Designer
Enkei America, Inc.
www.enkei.com
Some people are like slinkies....they don't really have a purpose, but they still bring a smile to your face when you push them down the stairs.