M020 release conditions
M020 release conditions
(OP)
PTC have released details of the terms for getting M020 release which fixes the V14 print preview crash. It will only be available to those with a maintenance contract.
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M020 release conditions
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M020 release conditionsM020 release conditions(OP)
PTC have released details of the terms for getting M020 release which fixes the V14 print preview crash. It will only be available to those with a maintenance contract.
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RE: M020 release conditions
RE: M020 release conditions
RE: M020 release conditions
I am learning Maxima. Maxima is free and from what I have seen it is more capable at solving symbollic problems. I just have to get over the different look and feel.
http://s
PTC should follow microsoft's example where if you buy vista you get free bug fixes until they get it right. I can't fault PTC for asking money for each version release but they should make sure we get what paid for. I am strongly opposed to paying for bug fixes.
RE: M020 release conditions
Peter
RE: M020 release conditions
However, billing them for bug fixes is the last reason. It is not just the rip-off factir that concerns me. It is an indication of a closed, cash-cow mind set - rather than open skies thinking of new ideas.
I've upgraded every other version from V1.1 I will not be doing so again for the type of nebulous benefits supplied with V14.
RE: M020 release conditions
Please be aware of a petition on another forum that PTC monitor:
http
Also, it looks like Maple 12 is WYSIWYG now, and looks like a possible alternative. Maple provided symbolics for Mathcad upto version 13, so it is worth looking into.
RE: M020 release conditions
RE: M020 release conditions
RE: M020 release conditions
When you are there select:
Support, Mathcad support center, Updated Mathcad 14.0 Maintenance Release Entitlement Notice.
Then click the word "here" in the last sentence of the first paragraph on the page "Single Users can access the download "HERE". Here is the link http:
RE: M020 release conditions
Thanks for the link. It works but my log-in failed (I have downloaded here before) so I assume you still have to pay to get a realease that only fixes bugs. This is a RIP OFF. Mathcad deserves to fail in the market.
RE: M020 release conditions
RE: M020 release conditions
Solution: I created a new one (same email and password as before but any values should work) and downloaded M020 at no charge.
RE: M020 release conditions
RE: M020 release conditions
I smell a class action lawsuit....
RE: M020 release conditions
I'm a decades old Mathcad user that thought it was the best thing sinces sliced bread and now feel raped after spending my very own hundreds of dollars on the 13 release only to find out that it won't work on my recently upgraded laptop, a 4 GB RAM, 64-bit Vista laptop beast (believe it or not, it was less than $700, after sales tax, in Tenn no less!!).
That explains the hard sell from PTC, spamming me about getting the 14 release for yet another couple of hundred dollars (at last call). PTC is the devil, they deserve all the class action lawsuits that could possibly rain on them, and this from a laissez faire libertarian, don't get me wrong on that account. Half the pages I try to access on their website require some kind of service agreement.
Hey, I guess I should've stuck to ripping off my employer's copy. This is nothing but a classic case of "no good deed goes unpunished". I'll be a sonovagun if I'm going to give PTC another penny. My choices now are, (1) attempt to use Mathcad on my comatose Toshiba Satellite laptop (only wakes up when it feels like it), or (2) give my new HP Pavilion an enema and replace the Vista OS with XP. I'm not sure how the dual processor would respond to that, but it would sure be a foolish "fix" anyhow.
Roberto Sanabria
RE: M020 release conditions
David
RE: M020 release conditions
RE: M020 release conditions
TTFN
FAQ731-376: Eng-Tips.com Forum Policies
RE: M020 release conditions
RE: M020 release conditions
RE: M020 release conditions
As I mentioned above, apparently, PTC does not offer this if not downloaded before August 1, 2008. Does not matter when you bought it. I do not understand this policy, as in makes no sense for someone who recently purchased, as we did, but did not encounter the bug until after the 'window.' I would say, "Go figure," but somehow that might not work in this case, unless we figure in Excel.
RE: M020 release conditions
RE: M020 release conditions
Therefore, we provide those improvements to everyone who invests in support. In a change to our previously stated policy, only those customers who are active maintenance-paying customers will be entitled to the latest releases at no additional charge. The current maintenance release, M020, will be made available to Single User customers to download
only through August 1st, 2008....."
First, if they say that customers suggest improvements, this includes ALL CUSTOMERS not only those with paying-maintenance.
Secondly, if they feel that only paying-maintenance customers are entitled to upgrades that include feature improvements. Then they should offer FREE bug fixing (without so called added feature) upgrades. I believe that even for their logic they can not claim that a customer that purchased a legal copy should have to live the rest of the software life with a crippled, bug filled copy.
More than that, I expect a respected company to first invest in bug fixing before offering added features to a new version. PTC is not the only company that follow this road there are more well known companies that do not care to fix bugs but are very quick to add features.
RE: M020 release conditions
RE: M020 release conditions
RE: M020 release conditions
I agree the mathcad team seem to have lost sight of their customers.
http:
Cheers
Greg Locock
SIG:Please see FAQ731-376: Eng-Tips.com Forum Policies for tips on how to make the best use of Eng-Tips.
RE: M020 release conditions
At that price, I wonder if V15 is around the corner.
RE: M020 release conditions
David
RE: M020 release conditions
TTFN
FAQ731-376: Eng-Tips.com Forum Policies
RE: M020 release conditions
David
RE: M020 release conditions
TTFN
FAQ731-376: Eng-Tips.com Forum Policies
RE: M020 release conditions
M030 has been released. I cannot get it because my support has run out. PTC customer support says I can only get M030 if I buy a new maintanenace contract. I don't think I should have to pay for bug fixes. In the past patches were always available for free. I am angry about being forced to pay for bug fixes.
Anyone else with the same problem? Any other solution?
I am switching to Maple 13 but need MathCad to be reliable during the transition.
RE: M020 release conditions
"I am switching to Maple 13 but need MathCad to be reliable during the transition."
What are the relative costs? Are you getting a 'special offer' version of Maple? or just on a 30 day trail at the moment.
It would be interesting to hear of the comparison.
Philip
RE: M020 release conditions
I agree with ssla that one should need to pay for bug fixes, only new features.
Delta Computer Systems
http://www.deltamotion.com
RE: M020 release conditions
As an owner of MathCad I got a full licensed copy Maple from MapleSoft for half price.
RE: M020 release conditions
monkeydog (Aerospace)
20 Apr 09 8:49
Last week I received an upgrade for V14 priced at $99 plus the extension packs thrown in.
At that price, I wonder if V15 is around the corner.
--------------------------------
http://www.ptc.com/support/mathcad_licensing.htm
So I have this $99 offer as well (today only). I thought maybe I could get the latest version by just buying this and re-installing it to the computer I now have V14 M011 on.
From a reading of the above URL on licensing it sounds to me like a single user gets to install the SW twice only, re-installing on the same computer as the SW is now on counts as the second install, which then requires a support contract to get customer service to reset. Did I get that right?
Problem is that to get the support access to do this you have to buy it, which looks like it costs ~$850 + $240 to get set up initially. Did I get that right?
That policy made me look for a class action lawsuit to join, but amazingly enough I did not find one.
So here are some questions:
1. If I buy the currently offered $99 update (it seems to come with M020, even though M035 is released) and install it over my existing V14 M011, will it update to M020? Will it really use up my remaining chance to re-install my existing V14?
2. Another option is to download the free demo and install using my purchased license? What version is the demo? Has anyone tried this? I don't want to burn my remaining install to find out.
3. Another option is to discover all my install files so that I can re-install on the same computer without connecting to the PTC server. Does anyone know how to do this?
Thanks.
RE: M020 release conditions
2. Another option is to download the free demo and install using my purchased license? What version is the demo? Has anyone tried this? I don't want to burn my remaining install to find out.
The demo is M020.
3. Another option is to discover all my install files so that I can re-install on the same computer without connecting to the PTC server. Does anyone know how to do this?
I found this file:
C:\Program Files\Mathcad\Mathcad 14\licenses\license.dat
It seems to have the right kind of contents. Can I use this to install rather than online? If I can verify I can re-install without incrementing my registration counter I will test #2 and report the results.
Given the Genghis Khan, Attila the Hun support policies I think this is a mandatory thing I must learn to protect my investment, until and if I can get weaned from PTC SW.
RE: M020 release conditions
RE: M020 release conditions
Here is the 30 day M020 demo:
ht
It might be you could try to export your M010 license, install this and then import the license to re-activate it. But I'm not sure. You might invalidate your M010 license and then have to beg PTC to give you a new license to make it work again. They are very trigger happy about expiring your install codes. I bought a brand new copy and the first time I tried to install it says all my installs are used up. It's a multiday process to get a new license out of PTC, with time zone differences, email delays, etc.
PTC is the #1 loser SW vendor on earth.
RE: M020 release conditions
RE: M020 release conditions
RE: M020 release conditions
RE: M020 release conditions
Topic: Mathcad 14.0 Maintenance Release Entitlement Update (1 of 1), Read 69 times
Conf: Announcements
From: MonaZeftel
Date: Wednesday, January 06, 2010 10:19 AM
Mathcad 14.0 Maintenance Release Entitlement Update
In a change from previous PTC policy, Mathcad 14.0 M020 is now available to all customers for download. Single User customers can access the download here, while active maintenance customers can access it through the regular "Order or Download Software Updates" tool.
Mathcad 14.0 releases M030 and M035 were designed specifically for enterprise customers and include integrations with PTC's Windchill and ProductPoint software. These two releases are only supported with node-locked and floating licenses (not single user or student licenses) and are available to customers active on maintenance. They are available now and can be downloaded through the regular "Order or Download Software Updates" tool.
In future versions of Mathcad, first year maintenance benefits and entitlements (including bug fixes) will be included – whether you are purchasing a new license or upgrading from an older version. After the first year, customers will have the option of continuing with their maintenance benefits.
---------
Note M020 fixes the print preview problem for most users.
RE: M020 release conditions
RE: M020 release conditions
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If it's 'a legit (non-piracy) website' why can't we ask where that is? You should just keep that comment to yourself if you don't really want to share it.
David B
RE: M020 release conditions
RE: M020 release conditions
2) If I did tell you exactly where it is at, it would be gone shortly thereafter. PTC probably monitors boards such as this. The only person that would probably get the file before it disappeared would be you. And clearly, based on your comment above, you don't deserve it.
3) I have to assume that many engineers appreciate somewhat of a challenge in solving problems ... I gave the curious an opportunity to use their your googling expertise and critical thinking skills.
4) You should be able to figure out at least two search terms that locate Mathcad M035. Only one additional term is required ... keep trying, you'll figure it out.