Can you evaluate services of ETL vs. UL?
Can you evaluate services of ETL vs. UL?
(OP)
Does anyone have direct experience with the listing process of ETL, and a possible comparison with UL? I'm not interested in the acceptance of either mark, just the technical/customer service aspect of dealing with them.
Positive? Negative? Any sources I might reference for an evaluation by other parties?
Thanks much,
Doug
Positive? Negative? Any sources I might reference for an evaluation by other parties?
Thanks much,
Doug





RE: Can you evaluate services of ETL vs. UL?
All of the technicians that come to our plant to evaluate stuff seem great to work with, but the sales force in both are typical salesmen.
I've been told that CSA is the best to work with but haven't tried using them yet.
It's also worth noting that I design/make custom equipment so I am not addressing their abilities on large production runs.
RE: Can you evaluate services of ETL vs. UL?
RE: Can you evaluate services of ETL vs. UL?
*<note: I am not bashing ETL; this is merely information I have gathered for anyone else with this question.>
Our primary competitor switched to ETL. In a discussion with our Director of Marketing, a VP stated it was a horrible decision and are switching back to UL.
You are not assigned a dedicated engineer. I thought this most strange.
How can they promise a 2-week turnaround when some tests run 1000 hrs?
I know I stated I was not interested in the acceptance of the marks, but: neither CSA nor UL will accept test data from ETL (as in a file transfer) or acknowledge their mark. Therefore, a piece of ETL-listed gear inside a UL panel is considered an unlisted component.
PS I do not work for UL, I only suffer from their pricing structure.
RE: Can you evaluate services of ETL vs. UL?
Good Luck, but ETL is still less costly IMO than UL for most projects I have worked on. Hurdle is getting their mark accepted by your customers.
RE: Can you evaluate services of ETL vs. UL?
The dynamics and politics of the committee are beyond me at this point. I'm not sure of the effect our single vote will have; note UL has a single vote.
Probably more than you wanted to hear, but it is much on my mind lately. Thanks all!