Sales vs. Credits - Truss Manufacturers
Sales vs. Credits - Truss Manufacturers
(OP)
I work for a large wood truss manufacturer and we are trying to reduce the amount of credits that we issue to our customers due to mistakes made on our part. Right now these credits add up to about 1% of our total sales. (These credits result from design errors, communication errors by salesmen, production errors, and trusses broken during delivery) Does anyone know of any info for what the industry norm is in this area? We want to set a realistic target for improvement, but for all I know, at 1% we may be doing pretty good.
Thanks.
Thanks.





RE: Sales vs. Credits - Truss Manufacturers
RE: Sales vs. Credits - Truss Manufacturers
After all, when a builder looks for cutting costs, who is the first person they call!
RE: Sales vs. Credits - Truss Manufacturers
RE: Sales vs. Credits - Truss Manufacturers