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Help menu in Inventor not working correctly

Help menu in Inventor not working correctly

Help menu in Inventor not working correctly

(OP)
I am trying to use the help from the drop down menu and I am having problems.  When I go to the Help menu and select "Help topics", a window opens with a panel at the left and the main window at the right containing all the bulleted items.  When I try to select the bulleted items, the only one that works is the first one "Sutodesk Inventor Launchpad".  All the other ones result in a message that comes up reading "This option can only function within HTML help".

If anyone here has experienced this problem, please let me know if you came across a solution.

Thanks in advance for any help.

Tony Billeaud
Mechanical Engineer

RE: Help menu in Inventor not working correctly

What release?  Do you have all service packs and hotfixes installed?  Did you dissable virus scanner during install.  I have heard other people having this problem but I can't remember exactly what the cause or solution was.  Perhaps do a search here
http://discussion.autodesk.com/forum.jspa?forumID=78

Autodesk Inventor Certified Expert
Certified SolidWorks Professional

RE: Help menu in Inventor not working correctly

(OP)
matherjd,

I have Inventor Series 11 with service pack 2 installed.  No hot fixes are installed yet but I reviewed those and none are relavent to this issue.  Our IT department installed the software on my system so I can only assume that virus scanners were disabled during installation.

Thanks,

Tony Billeaud
Mechanical Engineer

RE: Help menu in Inventor not working correctly

I'm all but certain I saw a very specific cause and fix for the problem but I don't recall what is was and don't have the time to do the search myself.  Good luck.

Autodesk Inventor Certified Expert
Certified SolidWorks Professional

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