"Thread stuck in device driver" error
"Thread stuck in device driver" error
(OP)
Hello,
I've got a user that has been having blue screens very randomly. He will use his system for several days, then it will crash. Many times he's not even doing anything, or is away. It always crashes when SW is running, but I'm not convinced that it is necessarily a SW problem.
I searched for the error and got varied results, but all pointed to a faulty driver. He has downloaded the latest driver (approved by SW).
He's got Windows XP sp2, SW 2007sp1.1; NVIDIA Quadro4 980XGL.
Any help for diagnosing the problem? I'm not a techie, but neither can we afford one.
Below is an image from the event log:
I've got a user that has been having blue screens very randomly. He will use his system for several days, then it will crash. Many times he's not even doing anything, or is away. It always crashes when SW is running, but I'm not convinced that it is necessarily a SW problem.
I searched for the error and got varied results, but all pointed to a faulty driver. He has downloaded the latest driver (approved by SW).
He's got Windows XP sp2, SW 2007sp1.1; NVIDIA Quadro4 980XGL.
Any help for diagnosing the problem? I'm not a techie, but neither can we afford one.
Below is an image from the event log:
Craig Sink
Mechanical Engineer
Force Design, Inc.






RE: "Thread stuck in device driver" error
The results can be auto-analysed at http://hijackthis.de/
You need to see what processes are running when the crash occurs. There are utilities around which will record that info but I don't have any to hand right now.
RE: "Thread stuck in device driver" error
Eric
RE: "Thread stuck in device driver" error
RE: "Thread stuck in device driver" error
Then use CCleaner (crap cleaner) to clean up the crap on your computer.
http://www.ccleaner.com/
Finally make a system restore point, then use Registry Mechanic. I've used this with success whenever I run into problems. Try the demo here:
http://www.pctools.com/registry-mechanic/
Try the above suggestions, but like I said, make a system restore point in case you have to undo anything.
SW07 SP1.0
Flores
RE: "Thread stuck in device driver" error
Regards,
Scott Baugh, CSWP
www.scottjbaugh.com
FAQ731-376
RE: "Thread stuck in device driver" error
Remember...
"If you don't use your head,
your going to have to use your feet."
RE: "Thread stuck in device driver" error
WE had a customer send an actual digital picture in of his blue screen.. .as funny as that is we were able to determine the ATI driver was causing the issue and replacing hte driver with certified drivers fixed his issue (not saying thats your issue, but thats how we found the problem).
Regards,
Scott Baugh, CSWP
www.scottjbaugh.com
FAQ731-376
RE: "Thread stuck in device driver" error
http://support.microsoft.com/kb/314084/EN-US/
On a side note, are you bored at the office and want to mess with IT? You can now download the infamous Blue Screen of Death screensaver from Micro$oft: BlueScreen Screen Saver v3.2
Screensaver
Copy the screensaver to the C:\WINDOWS\SYSTEM32 folder in XP.
bsod_jpg
SW07 SP1.0
Flores
RE: "Thread stuck in device driver" error
Corey, he does have "that thingy" running....
Meintsi, I'm not sure if this is what you mean by the stop codes, but he also recorded this:
0x000000EA THREAD_STUCK_IN_DEVICE_DRIVER
0x100000EA THREAD_STUCK_IN_DEVICE_DRIVER
The system is already set to "Write an event to the system log". Where exactly do I access that?
Craig Sink
Mechanical Engineer
Force Design, Inc.
RE: "Thread stuck in device driver" error
http://support.microsoft.com/kb/293078
(gotta love Google)
SW07 SP1.0
Flores
RE: "Thread stuck in device driver" error
I really want to avoid a new card if possible.
Thanks,
Craig Sink
Mechanical Engineer
Force Design, Inc.
RE: "Thread stuck in device driver" error
Maybe there's a real thread stuck in there in one of those device drivers - have you tried looking for it with magnifying glass and tweezers?
(Sorry...)
RE: "Thread stuck in device driver" error
The error code 000000d1 in the event viewer isn't searchable. But if you convert it to standard format (0x000000d1), then the same article appears.
The fact that
... also points to display devices.
Make sure to check the device manager for any virtual display adapters which may also be the source of conflict.
Can you swap video cards to see if the problem travels?
Remember...
"If you don't use your head,
your going to have to use your feet."
RE: "Thread stuck in device driver" error
RE: "Thread stuck in device driver" error
Actually I have found that if you don't:
1) uninstall driver
2) Reboot
3) install new driver
4) reboot
5) test
That the drivers are in conflict, even though it says its using XX.XX driver. I have only found this with Nvidia Drivers. If you do a clean install of the driver you can rule that out as the problem. If you continue to see this try switching the card out with another one like it and see if its possibly the card doing this to you.
Regards,
Scott Baugh, CSWP
www.scottjbaugh.com
FAQ731-376
RE: "Thread stuck in device driver" error
I actually did uninstall the driver, re-booted and then re-installed the new driver. During the re-install, it mentioned that the file already existed, so I'm not sure how clean it was. I should probably do it again...
Thank you,
Craig Sink
Mechanical Engineer
Force Design, Inc.
RE: "Thread stuck in device driver" error
RE: "Thread stuck in device driver" error
I don't think I had an option. Is there a way to completely remove the file(s)?
Also, I checked the box for dust...its clean.
Craig Sink
Mechanical Engineer
Force Design, Inc.
RE: "Thread stuck in device driver" error
RE: "Thread stuck in device driver" error
http://www.drivercleaner.net/professional.php
SW07 SP1.0
Flores
RE: "Thread stuck in device driver" error
RE: "Thread stuck in device driver" error
I agree with the drive cleaner after the uninstall of the drivers, but my bet is on power fluctuations on the MB caused by bad caps are leading to the BSOD.