Work order grading/scoring system
Work order grading/scoring system
(OP)
Hi,
I was wondering if anyone here uses a metric or a grading system for work orders in terms of being completed on time. For example, a work order completed on time is graded 100%, one completed a day late 90% and so on. Our six sigma guy wants me to come up with such a system for our maintenance department and I was wondering if anyone out there has such a system in place and if so, how are the scores broken down.
Thank you,
-JC
I was wondering if anyone here uses a metric or a grading system for work orders in terms of being completed on time. For example, a work order completed on time is graded 100%, one completed a day late 90% and so on. Our six sigma guy wants me to come up with such a system for our maintenance department and I was wondering if anyone out there has such a system in place and if so, how are the scores broken down.
Thank you,
-JC





RE: Work order grading/scoring system
Step 1 Evaluate the problem
Simple problem: Air line or electric line broke to hoist.
Intermediate problem: Part was in air and someone welded part on hoist. Chain was annealled by electric current. Replace chain and whatever else was damaged.
Major problem: Hoist lifting furnace ladle malfunctions with full ladle of molten iron.
Step 2 Create a plan of action
People, parts, equipment and timing. Safety, longevity of fix, and cost are part of the plan.
Step 3 Execution
Order parts, get people, get equipment, get permits, and git'r dun.
Your measurement efforts may be focused on routine PM or relatively common maintenance functions. Extraordinary functions probably should not be measured as many things may be beyond the maintenance departments control.
RE: Work order grading/scoring system
so you get 8 out of 10 jobs on time, but he last two are done 1 hour late (you deceide time frame) then you score 80%, if you want to increase scope increase allowance on time but this will only mask your issues.
RE: Work order grading/scoring system
He is asking to assign a percentage to an attribute variable. Its like saying your 45% pregnant. Bunch -o-BS. Instead if he wants a variable then set up with number of days early or late or number of hours early/late, etc.
You could classify the attribute data by class or type. eg:
100 on time
60 late: 30 due to forgetfullness, 20 due to laziness; 10 because the six sigma guy asked us to do something stupid and it didn't work.
Get a stats book cause the guy who should be trained isn't.
Too bad
Composites and Airplanes - what was I thinking?
There are gremlins in the autoclave!
RE: Work order grading/scoring system
I like things done ... slow, right, once.
Mike Halloran
Pembroke Pines, FL, USA
RE: Work order grading/scoring system
Griffy
RE: Work order grading/scoring system
Just my two cents worth.
RE: Work order grading/scoring system
The work in our tool room and maint dept is driven by a combination of actual schedule (from a CMM system) and more importantly the real demand of the shopfloor.
Maybe the 6-sigma guys should look at the flexibility of your maint dept to respond to requests. This is very important, in that, just doing the job is not enough it must be done in a timely way - typically fast. Are you ready with the men, machines and material to respond to the requests made of the maint dept. This is must be considered.