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Help with SW Display

Help with SW Display

Help with SW Display

(OP)
Have been using Using SW 2006 SP2.1 for a while now.

Win 2000 SP4
Dell Precision 360 3.2
1GB Ram
NVidia Quadro FX 1000 Driver 2/24/05 Ver 7.1.8.4

Friday all seemed normal with my system. I Shut down for the weekend. This morning I booted up and I noticed my feature manager background was a darker grey color than normal and hard to see and the RealView Graphics Icon is greyed out and not selectable. Any Ideas?
Tom...

Tom Malinski
Sr Design Engineer
OKay Industries
New Britain CT

RE: Help with SW Display

(OP)
I opened up the last assembly I was working on and there is a huge performance slowdown. I have no Idea what happened. Is there any SW System option settings I should look at. With SW running but nothing open I checked my Use Software OPenGL setting it is checked but greyed out. Is this normal?

Tom Malinski
Sr Design Engineer
OKay Industries
New Britain CT

RE: Help with SW Display

Have you tried rebooting?

Has windows done an automatic update? Check that it hasn't altered your graphics card driver. Check that the cards application setting hasn't been altered.

Can you re-seat your graphics card?

Can you swap out your graphics card for another of the same kind?

cheers
Helpful SW websites  FAQ559-520
How to get answers to your SW questions  FAQ559-1091

RE: Help with SW Display

(OP)
Yes I have rebooted several times. Did not fix
I'm not sure if any automatic update has occured.
I have not re-seated my graphics card, but I'm running dual Dell 2001FP monitors @ 1600 x 1200 and all seems OK.
No I do not have any other graphic cards.

However, NVidia has a Dualview Property manager with a Custom OpenGL application setting, and SolidWorks is selected. Everything else seems normal as far as video settings.
I suppose I could uninstall and re-install the video drivers.

Tom Malinski
Sr Design Engineer
OKay Industries
New Britain CT

RE: Help with SW Display

Tom,

When you rotate the assembly is it choppy?  Where does the computer sit on the desk or on the floor?  If when rotated the screen is choppy then I would check to see if the video card is covered with dust bunnies.  I had a video card fail because it overheated due to dust bunnies.

Best Regards,

Heckler
Sr. Mechanical Engineer
SW2005 SP 5.0 & Pro/E 2001
Dell Precision 370
P4 3.6 GHz, 1GB RAM
XP Pro SP2.0
NVIDIA Quadro FX 1400
      o
  _`\(,_
(_)/ (_)

"Coming together is a beginning, staying together is progress, and working together is success." - Henry Ford



 

RE: Help with SW Display

(OP)
During my lunch today I will take the video board out, blow it off and re-seat it and try it again. I did see a temperature readout in one of the video property screens. It showed 45C core temp with 44C ambient, slowdown threshold 120C so I don't think its getting hot. But I will clean and re-seat it anyway.
If this doesn't work, I guess reinstall the video drivers is next. If that doesn't work then maybe re-install SW...
thanks.

Tom Malinski
Sr Design Engineer
OKay Industries
New Britain CT

RE: Help with SW Display

You can check which hotfixes have been installed (and when) in the Add or Remove Programs module in the Control Panel.
Make sure the Show Updates option is selected.

You can then check at MS site (using the KBXXXXXX number) what the latest hotfix installed affects, and if necessary uninstall it.

I recently had to do this for a problem with Outlook. The hotfix did not install properly, so had to uninstall & reinstall it.

cheers
Helpful SW websites  FAQ559-520
How to get answers to your SW questions  FAQ559-1091

RE: Help with SW Display

(OP)
Well I downloaded the latest drivers and they are the same drivers as I already had, I reinstalled them but this did not fix the issue.
CBL, I went on the MS site  with the KB number but I really don't feel comfortable uninstalling a HotFix. I couldn't even find a date in my Control Panel as to which Hotfix was the latest installed.

Just a sanity check,
If I reinstall SW is 2006 SP2.1 all inclusive?
I will completely uninstall SW
Run Registry Mechanic
reinstall from my disks
Then apply SP2.1

am I missing anything?
thanks, Tom..

Tom Malinski
Sr Design Engineer
OKay Industries
New Britain CT

RE: Help with SW Display

Removing a hotfix via the Control Panel does not actually uninstall it from your computer. It just "disengages" it from running. After removing it, the windows update will even tell you that you don't need to download it again, just reinstall it.

As a matter of interest, what are the latest KB's installed.

cheers
Helpful SW websites  FAQ559-520
How to get answers to your SW questions  FAQ559-1091

RE: Help with SW Display

(OP)
Here are all of the hotfixes that show in my Add Remove Programs list

KB329115
KB823182
KB824105
KB824141
KB824146
KB825119
KB826232
KB828028
KB828035
KB828749

CBL, I dont know which ones are the latest unless it just goes by the sequential number.
thanks for your help,
tom..

Tom Malinski
Sr Design Engineer
OKay Industries
New Britain CT

RE: Help with SW Display

Before reinstalling, try these;

Alternative to try before reinstalling  FAQ559-507
How do I Repair or Modify of a SW Installation?  FAQ559-908
How do I do a clean uninstall & reinstall of Solidworks?  FAQ559-488

However, I don't think it's a SW issue. It sounds more like a driver issue, or your card may be breaking down & need replacing. sad

I had a quick look at the KB's but could not see anything obvious related to graphics.

cheers
Helpful SW websites  FAQ559-520
How to get answers to your SW questions  FAQ559-1091

RE: Help with SW Display

(OP)
I really appreciate all of the help you are giving me. I will look these FAQ's over to see where I go from here.
Again, thanks so much
tom...

Tom Malinski
Sr Design Engineer
OKay Industries
New Britain CT

RE: Help with SW Display

(OP)
CBL
FYI I was just about to start a deeper diagnostic using the FAQ info you suggested in your prior post, but just for the heck of it I lowered my video resolution from 1600 x 1200 to 1280 x 1024 and sure enough that brought back my hardware acceleration. So then I figured I'd put it back to 1600 where its been for the last year, and wam...it works also. Go Figure, something in my system probably a hot fix as you suggested changed something that caused the conflict. I guess only time will tell if I see this problem again. Hopefully its just another one of those unexplainable computer glitches.
thanks for all your help
tom...

Tom Malinski
Sr Design Engineer
OKay Industries
New Britain CT

RE: Help with SW Display

That's interesting! Glad you found a solution. Thanks for the feedback.

cheers
Helpful SW websites  FAQ559-520
How to get answers to your SW questions  FAQ559-1091

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