Wait time for tech support from VAR?
Wait time for tech support from VAR?
(OP)
I am curious as to how long other users have to wait for tech support when they call their VAR?
My VAR was recently purchased by a larger reseller, and in my opinion the tech support and other services have decreased in quality. How would others rate thier VAR's tech support?
Thanks and Happy New Year to All!
Scott
My VAR was recently purchased by a larger reseller, and in my opinion the tech support and other services have decreased in quality. How would others rate thier VAR's tech support?
Thanks and Happy New Year to All!
Scott






RE: Wait time for tech support from VAR?
Rob Rodriguez CSWP
President: Northern
Vermont SolidWorks User Group
www.robrodriguez.com
SW 2006 SP 2.0
RE: Wait time for tech support from VAR?
Our tech support is generally very good. I usually get through straight up but they will sometimes put me off for a return call.
However, there are a couple of guys there who struggle with some fairly simple stuff. Others are great.
Overall, though, the tech support's been good.
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Bring back the HP-15
www.hp15c.org
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RE: Wait time for tech support from VAR?
Wes C.
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When they broke open molecules, they found they were only stuffed with atoms. But when they broke open atoms, they found them stuffed with explosions...
RE: Wait time for tech support from VAR?
Scott
RE: Wait time for tech support from VAR?
As far as I'm concerned, the $1,400/year is merely for keeping up to date with the software.
Jeff Mowry
www.industrialdesignhaus.com
Reality is no respecter of good intentions.
RE: Wait time for tech support from VAR?
Once worked in my favor with a solution; the other ended up with the "non-supported" answer. For the latter, I invested the energy to work it out for myself (and felt quite smug for having been able to do so without the help).
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Bring back the HP-15
www.hp15c.org
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RE: Wait time for tech support from VAR?
I tried lots of things only to conclude the feature didn't work properly and apparently no one knew how to resolve it. Usually I can find work-arounds for anything, but not in this case--just a brick wall.
Jeff Mowry
www.industrialdesignhaus.com
Reality is no respecter of good intentions.