Anyone else using FaroÆs new Laser Scanner?
Anyone else using FaroÆs new Laser Scanner?
(OP)
After years of reliable operation from Faro’s CMM Arm with a probe, my company chose to purchase their newer laser scanner CMM with the 6th axis. We have had nothing but trouble with calibrating the laser scanner end of this device and were wondering if anyone else reading this forum might have something to add.
The guys at Faro have always seemed to be straight shooters, but something tells me my firm has become their lab rats in trying to get this new technology to function on some reliable basis. Every 30 days, existing calibrations go sour as if they were perishable goods. Then we can’t get the new calibration to work without painstaking efforts or new drivers or head units from Faro. At one time we had 3 of their laser heads on sight and NONE of them worked. They have repeatedly given us new scanner heads and keep sending us new drivers, yet maintain a stance that many other firms are using this technology without problems. That is the part that really bothers me. I’m starting to think we were sold a bill of goods.
Can anyone share their experience with this Faro device, good or bad?
Thanks,
Scott
The guys at Faro have always seemed to be straight shooters, but something tells me my firm has become their lab rats in trying to get this new technology to function on some reliable basis. Every 30 days, existing calibrations go sour as if they were perishable goods. Then we can’t get the new calibration to work without painstaking efforts or new drivers or head units from Faro. At one time we had 3 of their laser heads on sight and NONE of them worked. They have repeatedly given us new scanner heads and keep sending us new drivers, yet maintain a stance that many other firms are using this technology without problems. That is the part that really bothers me. I’m starting to think we were sold a bill of goods.
Can anyone share their experience with this Faro device, good or bad?
Thanks,
Scott





RE: Anyone else using FaroÆs new Laser Scanner?
I agree that Faro's tech support was great. We had a lot of trouble with the computers they supplied but particularly the software. I had the feeling we were a test-bed as well. Steady stream of new drivers, software updates (frequently on hand labelled CD-ROMs FedEx'd overnight). At one point I had two touch-screen PCs and two lap-tops, half a dozen cable sets.
They certainly do everything they can to support you after the sale but I think they're selling the idea before the technology is fully in place to back it up.
*Without data, you're just another person with an opinion.*
Hydroformer
RE: Anyone else using FaroÆs new Laser Scanner?
I haven’t used the laser but am glad to here about the teething problems it is having.
RE: Anyone else using FaroÆs new Laser Scanner?
RE: Anyone else using FaroÆs new Laser Scanner?
It turns out, we were very, very carefully following the written instructions for plate calibration which turned out to be both ambiguous and incorrect.
RE: Anyone else using FaroÆs new Laser Scanner?
Does it require a quick calibration every time it is turned on?
RE: Anyone else using FaroÆs new Laser Scanner?
RE: Anyone else using FaroÆs new Laser Scanner?
Ive had the Faro Platnum Scan arm with the laser for approx 9 months now. Calibration has been a pain, i agree. Once i perfected the technique, i havent had a problem. I would love to share the different techniques i use and give a helping hand. I have been strickly reverse engineering for a solid 6 months (after 3 months of trial and error) and everything is going well. Other than the different real life situations i come across that neither faro or geomagic has seen yet.
If someone would reply, Id love to help.
RE: Anyone else using FaroÆs new Laser Scanner?
Scott