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Are VARS' supposed to notify you when a SP comes out?

Are VARS' supposed to notify you when a SP comes out?

Are VARS' supposed to notify you when a SP comes out?

(OP)
The only way I find out about SP's (and other stuff) is this forum. I get emails from my VAR (in french) trying to convice me to buy COSMOS, but besides that, I get squat from them....

RE: Are VARS' supposed to notify you when a SP comes out?

Have you asked your VAR this question?

SolidWorks 2005 SP03.0 / Windows 2000 Professional

RE: Are VARS' supposed to notify you when a SP comes out?

Ours never has, unless they know that we're desperate for a particular fix.

RE: Are VARS' supposed to notify you when a SP comes out?

No they are not, but if you call their Support they will tell you. However it's your responsibility to check. One of hte quickest ways of doing this is go into SW and click on Help\Service Packs\Check - It will then go out an check for you.

Regards,

Scott Baugh, CSWP
3DVision Technologies

www.3dvisiontech.com
www.scottjbaugh.com
FAQ731-376

RE: Are VARS' supposed to notify you when a SP comes out?

Everyone should check the www.solidworks.com/pages/services/subscription site everyday. It only takes a minute and has great News & Technical Bulletins. No one else around here checks the site, so it keeps me ahead of the pack here. Now everyone here depends on me to keep them informed.

Bradley

RE: Are VARS' supposed to notify you when a SP comes out?

(OP)
Well like I said, I get the necessary info in my own way. I would have just thought though, considering what we pay for support, that the VAR should be doing at least SOME of the legwork to keep us up to date.

Not ranting, just asking a question.

RE: Are VARS' supposed to notify you when a SP comes out?

The only way I know is by using the method Scott posted above.  When I start SW in the morning, it tells me a new SP is available--so I check it out and post here.  So if you have some sort of "always on" Internet connection, it's a good way to keep current.


Jeff Mowry
www.industrialdesignhaus.com
Reality is no respecter of good intentions.

RE: Are VARS' supposed to notify you when a SP comes out?

Our egg-heads - specifically their queen - has decided that we're not gonna keep current with all the SPs... Even though we pay handsomely for the privelage. We will only download the "major" releases. It seems that bandwidth is precious & I probably shouldn't even be here now... I better git outa here.

SolidWorks 2005 SP03.0 / Windows 2000 Professional

RE: Are VARS' supposed to notify you when a SP comes out?

Mike,

I guess you're at an avantage when it comes to doing business with the U.S.  That's to bad about the VAR situation....maybe Scott can help

Best Regards,

Heckler
Sr. Mechanical Engineer
SW2005 SP 3.1 & Pro/E 2001
Dell Precision 370
P4 3.6 GHz, 1GB RAM
XP Pro SP2.0
NIVIDA Quadro FX 1400
      o
  _`\(,_
(_)/ (_)

"There is no trouble so great or grave that cannot be much diminished by a nice cup of tea"  Bernard-Paul Heroux
 

RE: Are VARS' supposed to notify you when a SP comes out?

Your subscription cost goes to help SW produce SP, etc... The VAR's job is help you out with a technical question. Not lead you to the new SP, not all customers upgrade or upgrade to the latest SP.

What I go by:

Don't fix it, if it isn't broken.

You should follow the same thing, until you are told to upgrade.

Regards,

Scott Baugh, CSWP
3DVision Technologies

www.3dvisiontech.com
www.scottjbaugh.com
FAQ731-376

RE: Are VARS' supposed to notify you when a SP comes out?

I always get e-mails from SW notifying new releases, SP's, events,... But normaly there's a delay of few days between SP availability and e-mail.

The best way to know about SP's is keeping coming here!

Regards

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