unable to login to PDMWorks vault
unable to login to PDMWorks vault
(OP)
All of our users are unable to login to our PDMWorks vault as of today. I have checked the server where the vault is located and the service is running.
If I attempt to log in to PDMWorks Vault Admin, I get:
VAULT ERROR: 1005
Could not validate user. "Login" aborted!
Attempting to log into the vault through Solidworks gives:
Could not login to PDMWorks.
User "dgowans" not found.
On this login form, if I hit the button which brings up the "Select User" dialog box, I get an empty list.
I have a sinking feeling that our vault has become corrupted, but I'd like any input before I restore from backup.
Any help would be most appreciated.
Dave Gowans
If I attempt to log in to PDMWorks Vault Admin, I get:
VAULT ERROR: 1005
Could not validate user. "Login" aborted!
Attempting to log into the vault through Solidworks gives:
Could not login to PDMWorks.
User "dgowans" not found.
On this login form, if I hit the button which brings up the "Select User" dialog box, I get an empty list.
I have a sinking feeling that our vault has become corrupted, but I'd like any input before I restore from backup.
Any help would be most appreciated.
Dave Gowans






RE: unable to login to PDMWorks vault
It may also be network/server fault.
You may need to stop/restart the vault.
Chris
Sr. Mechanical Designer, CAD
SolidWorks 05 SP3.1 / PDMWorks 05
ctopher's home site
FAQ559-1100
FAQ559-716
RE: unable to login to PDMWorks vault
I get the same error when trying to log into PDMWorks Vault admin when I'm physically at the server, even after starting/stopping the PDMWorks service and rebooting the server.
Dave Gowans
RE: unable to login to PDMWorks vault
Bradley
RE: unable to login to PDMWorks vault
Just out of curiosity, what is the size of your VaultData folder? I'm just wondering whether this is the issue or not. I'm guessing not, because of the fact that I can't see a list of users during login.
Dave Gowans
RE: unable to login to PDMWorks vault
Chris
Sr. Mechanical Designer, CAD
SolidWorks 05 SP3.1 / PDMWorks 05
ctopher's home site
FAQ559-1100
FAQ559-716
RE: unable to login to PDMWorks vault
Our vault is 8.31 GB at 36,084 files with 8,713 folders.
Try using the original PDMWorks password
Bradley
RE: unable to login to PDMWorks vault
Regards,
Scott Baugh, CSWP
3DVision Technologies
www.3dvisiontech.com
www.scottjbaugh.com
FAQ731-376
FAQ559-716 - SW Fora Users
RE: unable to login to PDMWorks vault
Bradley
RE: unable to login to PDMWorks vault
Upon doing this, I can get into VaultAdmin as pdmwadmin and I can get into the vault from a client machine using the PDMWorks client or VaultAdmin.
Here's the issue now - all of our user information is gone, and I believe the PDMWorks settings in VaultAdmin have been reset to the defaults. Is there any way I can restore just these items? Fortunately, all of our vault data appears to be intact, although I've not done extensive checking yet.
Thanks,
Dave Gowans
RE: unable to login to PDMWorks vault
Regards,
Scott Baugh, CSWP
3DVision Technologies
www.3dvisiontech.com
www.scottjbaugh.com
FAQ731-376
FAQ559-716 - SW Fora Users
RE: unable to login to PDMWorks vault
I might have to go back a few days, because one of the issues we were having prior to updating the service pack was that our users were getting the "User not found." error upon attempting to login.
All this being said, I might be inclined to just re-enter our user information and the vault options in order to not completely hose up the whole vault.
Thanks,
Dave Gowans
RE: unable to login to PDMWorks vault
Regards,
Scott Baugh, CSWP
3DVision Technologies
www.3dvisiontech.com
www.scottjbaugh.com
FAQ731-376
FAQ559-716 - SW Fora Users
RE: unable to login to PDMWorks vault
The file is:
"your server" :\VaultData\pdmrc\users.pdmw
This file is encrypted now, in the beginning it was not. You can open it with notepad. Just do not change anything. Your IT guys may have you and everyone else locked out from seeing this folder.
Bradley
RE: unable to login to PDMWorks vault
I can retrieve our users.pdmw from backup to restore our user settings - is there a similar file that will restore the options from VaultAdmin?
Thanks,
Dave Gowans
RE: unable to login to PDMWorks vault
I never said you didn't make a backup, I was just pointing out if you didn't your SOL.
Scott Baugh, CSWP
3DVision Technologies
www.3dvisiontech.com
www.scottjbaugh.com
FAQ731-376
FAQ559-716 - SW Fora Users
RE: unable to login to PDMWorks vault
Dave Gowans