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Locked out of PDMWorks -- HELP!!!!
2

Locked out of PDMWorks -- HELP!!!!

Locked out of PDMWorks -- HELP!!!!

(OP)
I really hope someone can help me.  I run the PDMWorks server for my company on my machine, and the others access it over the network.  I have a Dell Precision 3.2, 2GB RAM, 230GB HD, nVidia Quadro 4300.  All updates and drivers are installed.  I run SolidWorks 2005 SP1.1 & PDMWorks (latest).  Now to the problem...

Friday, PDMWorks began acting strangely.  The assembly that I was checking in, about halfway through, gave me several messages saying that it could not locate time/date info for the parts.  Then my PDM standalone would not open at all.  My machine began behaving erratically.  Before it went down, I opened PDMAdmin and locked the vault, believing that taking this action would mitigate the connectivity issues with my co-workers.

After rebooting, I cannot get into PDMWorks at all.  The PDMAdmin dialog takes a long time to load, and then it just gives me an error when I try to log in, that the vault is down or the password is wrong.  The password is correct - that isn't the problem.

Action taken so far:
1. Stop & Start the service - no change.
2. Disable the service and reboot, start service - no change.
3. Stop service, copy VaultData folder to server for safekeeping, Uninstall all PDM Software & reinstall - no change.
4. Stop service, rename VaultData folder to VaultData-old, Uninstall all PDM Software & reinstall with a clean vault this time - works perfectly, but now we don't have any files.
5. Stop the service and replace the clean vault with a backup from the day before - locked out again.

At this point, I am desperate.  I don't know what to try next.

RE: Locked out of PDMWorks -- HELP!!!!

Clean the registry out

HKEY_Current_User\Software\Design Source
HKEY_LOCAL_MACHINE\Software\Design Source

Do this at the server level too and reintall.

Regards,

Scott Baugh, CSWP
3DVision Technologies

www.3dvisiontech.com
www.scottjbaugh.com
FAQ731-376
FAQ559-716 - SW Fora Users

RE: Locked out of PDMWorks -- HELP!!!!

(OP)
Thank you, Scott.  Unfortunately, though, it didn't work.  Please explain what you mean by doing it at the server level -- perhaps I didn't do it correctly.

RE: Locked out of PDMWorks -- HELP!!!!

BsyGrl,
Have you contacted your VAR? I had the same problem a couple years ago and our walked us through the setup while he was online with our server.

Bradley

RE: Locked out of PDMWorks -- HELP!!!!

(OP)
Hi Bradley,

Yes, I talked to them Friday evening, and there weren't able to help.  They are supposed to call me back after 10:00 this morning (they are in a training session until then), and we are supposed to work on it some more.  I'm just impatient because upper management is not very understanding around here.

RE: Locked out of PDMWorks -- HELP!!!!

(OP)
Scott & Bradley,

Thank you so much for taking time to help out.  I feel so stupid right now -- I didn't wait long enough for it to rebuild the tree.  Our vault is pretty large, and it apparently takes awhile.

After the last install, I replaced the clean vault with the one from Friday, and I waited about 20 minutes and then checked the app.log file to make sure it was finished rebuilding.  After that, all is right with the world once again.  Geez! I just knew it was going to be something simple I was forgetting about.

Let this post go down in the annals of PDMWorks cautionary tales.  Thank you to my VAR at Texas Engineering Systems!

Regards,
Valerie

RE: Locked out of PDMWorks -- HELP!!!!

Valerie,
Don’t feel bad, I made the same mistake last time we rebooted the server. Our PDM takes 1 hour 8 minutes to rebuild now. We reboot once every three weeks after work just to keep things running smooth.

Bradley

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