ISO 9000
ISO 9000
(OP)
How many of you think that companies get their "bang" for their money with ISO programs? and why? is ISO Programs the answer to retaining customers? Like to hear your thoughts?
thanks
thanks
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RE: ISO 9000
The above being a "minimalist" approach, a "good" quality system (ISO compliant or otherwise) should be providing useful feedback so that the product may be actually improved.
Regards,
RE: ISO 9000
RE: ISO 9000
One result I've seen taking place was a reduction of lab re-testing work by customers purchasing goods from an ISO 9000 accredited supplier who provided quality reports with every batch.
RE: ISO 9000
> You have a written process
> You follow it
Beyond that, it's marketing hype. If your management is a bunch of schmucks who don't really give a hoot about quality, then the cert means nothing.
TTFN
RE: ISO 9000
Yes, I concur.
If your quality manual says you make crappy products, and if you do indeed make crappy products like the manual describes, then you have every justification needed to retain or achieve ISO certification... as long as you follow ISO procedures in producing it.
There is no correlation between good quality and ISO certification.
RE: ISO 9000
- The written process is NEVER perfect , being permanently PERFECTIBLE.Therefore, is QUESTIONABLE.
- trying to follow it does not, necessarily, mean that you succeed.
- If a client asks you if you are ISO certified, try to avoid him. He knows only rumours about it, and will give you more headache then worth the orders you'll get. Only if he will go deeper into details you must consider him.
RE: ISO 9000
RE: ISO 9000
There is a common misconception regarding the purpose of these standards. They are meant to achieve quality assurance meaning they provide a framework for ensuring consistency of quality, not (repeat not) quality level, which is a negotiable item.
As said above, the ISO 9000 standards do not address the quality of the product produced by a company. Instead they address the quality of the process used by the company to make a product. They don't require from a company to improve product quality; in this respect these standards have only marginal usefulness.
Once the quality of the product has been established by negotiation between the customer and the company, the customer would expect some kind of assurance that the process that makes the product is reliable and that it can consistently turn out products of the specified quality.
To that end organizations registered as having implemented the ISO 9000 standards are regularly audited by local standards institutes.
RE: ISO 9000
Our company initially was a little hestitant in becoming certified. Once certified, it was only maintained for that purpose. Recently we have been implementing numerous "six signa" approaches to quality and take the ISo certification pretty seriously. This is referring to our company, suppliers and customers. These are all interrelated in overall quality of the product. There must be an open communication loop and follow through to make the system beneficial and successful