What is your VAR's response time?
What is your VAR's response time?
(OP)
I see some of you that say I contacted my VAR an...?
I'm curious to know - What is the usual response time from the time you contact them, till they get back with you.
Now I don't mean with a fix. If you contact your VAR and lets so you leave a message there. How long does it take for them to get back with you? This could be the same as an Emailing them and issue.
I'm curious to know. Because some people come out here looking for help and by the time they hear back from their VAR the problem is solved, or it's close.
Please let me know. But like I said above I'm just curious.
Regards,
I'm curious to know - What is the usual response time from the time you contact them, till they get back with you.
Now I don't mean with a fix. If you contact your VAR and lets so you leave a message there. How long does it take for them to get back with you? This could be the same as an Emailing them and issue.
I'm curious to know. Because some people come out here looking for help and by the time they hear back from their VAR the problem is solved, or it's close.
Please let me know. But like I said above I'm just curious.
Regards,
Scott Baugh, CSWP 
3DVision Technologies
http://www.3dvisiontech.com
http://www.scottjbaugh.com
FAQ731-376
FAQ559-716 - SW Fora Users






RE: What is your VAR's response time?
RE: What is your VAR's response time?
I'm not sure if this is normal, but they have the ability to take control of your computer to actually see what you are working on and work on a solution. Very nice feature!
Engineering Technician
Fisher Research Laboratory
RE: What is your VAR's response time?
RE: What is your VAR's response time?
Within 5 minutes, I had an answer here (Eng-Tips) and one of the VAR's had logged the question. The other VAR, our VAR here, took two hours to log the question. On two occasions, it has taken 4 to day days for them to respond and that was after I called or emailed them about it. I was told those were isolated incidents even though it happened twice.
RE: What is your VAR's response time?
If leaving a message, typically receive a call back within 2-4 hours.
If leaving them with a complicated question, usually receive call with answer (sometimes, "can't be done") within 24 hours.
I've also called, become tired of holding, and hung up only to be called back by the VAR that day or the next asking "we see that you called. Did you resolve your question?"
They're outstanding as a whole but I have had some problems with a couple of individuals who weren't much help and one who bordered on incompetant. They also have one in particular who is a complete, total SWX stud - I'm always delighted when he picks up the line.
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Bring back the HP-15
www.hp15c.org
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RE: What is your VAR's response time?
But since I have been visiting here, I have probably only called my VAR 5-6 times over the last 3 years.
"But what... is it good for?"
Engineer at the Advanced Computing Systems Division of IBM, 1968, commenting on the microchip.
Have you read FAQ731-376 to make the best use of Eng-Tips Forums?
RE: What is your VAR's response time?
However when problems do arise that don't have easy answers we often go to our VAR and usually get a fairly prompt response (i.e. less than 2 hours).
Sometimes, though, the trick is for the VAR to respond with something like "I will look in to that for you" and then you never hear from them again. Depending on the severity of the problem, it can take some serious prodding to get them working on a problem.
Like anything though, it all depends on who you talk to at your VAR. Some individuals are very good at getting back to you promptly with well thought out solutions, with others it's a battle just to get your phone calls returned.
RE: What is your VAR's response time?
I have nothing but good experiences with my VAR. They are a small company with only 2 support personnel. One is a CSWP, the other is a young graduate engineer. Response time is never more than 24 hours.
I have even sent drawings I was working on to them and they have emailed them back with my problem corrected.
What their company lacks in size they more than make up for in "over-delivery"
Good support is more important than what software you use.
Best Regards
Adrian Dunevein
www.aaadrafting.com
RE: What is your VAR's response time?
RE: What is your VAR's response time?
RE: What is your VAR's response time?
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